Embassy Suites by Hilton San Antonio Riverwalk Downtown Bewertungen

Great family friends hotel. We enjoyed being on the river walk and having plenty of places to visit within walking distance.

Everyone was nice.

Got there and they wouldn’t valet my truck. Said it was to big. But have parked there in the past. They said the hotel no longer control’s that. It is 3rd party now. So asked for refund since we couldn’t park there. We were denied that. Asked for a manager. The guy said I am on duty and had no sympathy for our situation. Hotel was dirty. Had dirty plate by the elevator that set there two day. We have always loved staying there. Even proposed to my wife there. But never again

The happy hour was such an added bonus! And we loved the breakfast in the mornings--- both were unexpected and very much appreciated! We had a bit of a problem upon check-in due to booking through a third party, but all worked out!

Great location

Great visit nice hotel nice area

We prefer to stay at the downtown Embassy Suites because the rooms are true one-bedroom suites, because of the location, and because of the hotel’s amenities.

Embassy suites is always a wonderful option, mostly because there is friendly courteous, smiling staff enjoying their work. Working together is reflected to optimize an excellent service

We had stayed at this hotel three years ago. We returned because we considered this Embassy Suites to be one of the best we'd experienced. We frequent this chain because of its ability to accommodate couples with children. This time was very different. The property in and of itself is well maintained, and staff are friendly and helpful. The disappointments were the manager's reception, the breakfast, and housekeeping. During our previous trip, we experienced unlimited alcoholic drinks and an appetizer spread so extensive that it passed as a meal. This time we were limited to two complimentary drinks, and appetizers were a variety of Chex mixes. Some cheese and crackers were available, a few vegetables, but not every evening and not replenished to keep up with the crowd. Breakfast foods were mostly cold. Perhaps the buffet steam table is not used or just not working, but the food was cold. The second and third day I went to the omelet bar. I knew it would be hot because I watched the chef make it. It was delicious! But everything else was cold. Our first night we found no linens for the pullout couch. It took over 30 minutes to get them to us. I had to ask for more glasses in our room, and these were not supplied on a daily basis without my asking. We ran out of soft soap in the shower on the second day, the third day it was still empty. Worst was finding ants in the room, which I reported. Things happen, places change. It's just not the excellent hotel it was. It's average.

We’ve stayed at ES multiple times but this was the 1st at this location. This was the 1st time we had to pay for parking. We knew that staying at the river would come with extra costs though. Breakfast was amazing as usual, with all the options. We had a corner suite and it was huge! The beds and linens were very comfortable. The location is great too… felt safe.

No free parking, prepare to pay $50 extra.

Our stay was amazing and definitely planning another trip very soon.

Excellent service

Nice clean hotel and in walking distance to the river walk ,Alamo and many shops. The complimentary breakfast is very good. Staff is very friendly. My kids enjoyed the heated pool. I would definitely come back to this Hotel.