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5 Sterne

The Tokyo Edition, Toranomon
4.3/5119 Bewertungen

The Tokyo Edition, Toranomon

Tokio

Letzte Buchung vor 22 Stunden

The hotel is centrally located and I think that’s basically the sole reason I may consider staying at it again. Checking in was smooth (thanks to the HK colleague seconded from Ritz Carlton HK), and other than that, I think your hotel staff needs re-training, especially the concierge team! Terrible service and clueless! My friends who were also traveling were not as lucky at check-in. One wasn’t able to get his room at 6pm and was asked to wait (20 mins), and when he finally got his key, he went into the room where someone was already in it. Who could expect this kind of mistake happened in a “modern luxury hotel”? My other friend nearly traumatized trying to check-in with a staff who can’t really speak English and don’t understand what “confirmation number” means. To me, the only disappointment was no upgrade at all even I was a Titanium member then. But well, I of course understand it is “subject to availability”. Hotel itself and its location is superb and definitely create a modern luxury feeling. But I’m staying in a HOTEL and HOSPITALITY and SERVICE should be the most important. And Edition Tokyo fails in all aspect, and maybe this is how you want to create a “lasting memory”? The short lady at the concierge was rude and impolite. When I was trying to ask about the timetable of the airport bus and where the stop is, she simply said why don’t you check it online cos you need to use your credit card and book anyway! I cannot believe this kind of service in Japan, let alone at a 5-star Marriot managed hotel. In the end I let my friend to handle it and she told me she talked to 3 different concierge colleagues and each gave a different answer, in the end it had to escalate up to the duty manager to get a concrete response on how to take the airport bus to Narita. Crazy! Then on separate occasions we went to the lobby bar. We requested to sit by the window and the waiter there said “it is reserved” on every occasion. In the end of course the sofa by the window was empty (and on one occasion it was empty till the bar was closed). I got annoyed and asked for the restaurant manager and I said “if you need a minimum spending just say so, why you have to put us at the bar table?” She said she would look into it and of course no one has yet to give us a good reason why is it the case. And service at the bar was appalling and to a certain extent I would even use “racist” to put it. As a Titanium with Marriot Bonvoy and a Globalist with World of Hyatt, I must say I made a terrible mistake staying at Tokyo Edition. I am sure I would receive better treatment and a better holiday experience if I stay at Andaz Tokyo which is across the street!

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Frühstück

Hotel Best Da Vinci
4.1/558 Bewertungen

Hotel Best Da Vinci

Salou|0.24km Entfernung von Platja de Llevant
On Oct 22th, 2023 we were supposed to check in at the Best Da Vinci hotel. Having a free cancellation till 20.10, we wrote to the e-mail in advance about geting a room on the top floor. However, there was no response. At the time of check-in we were offered a room on the 3rd floor out of 6, we asked for a higher floor. We were told that they would try to help us, then we would have to wait. When we came to the reception after 1.5 hours, another employee said that there were no rooms on the 6th floor, come back on Tuesday (24.10). After about 20 minutes we decided to come to the reception, by that time the first employee already came back. They said that since the hotel closes its season on 28.10, rooms on the upper floors won't be available (although people continued to live on the upper floors till closing date 28.10), also they said that our room category was a standard room, not a studio and here are no standard rooms above the 3rd floor. We could pay extra for the room on higher floor, but it was suggested by SENIOR RECEPTIONIST in a rude manner to take the room on the 3rd floor and be satisfied with that. Disappointed we left, but the next day we decided to try our luck again because we saw people on the upper floors getting checked in. On 23.10 having approached to another employee, she answered that the change of rooms is carried out from 12 to 15 and left to specify something. Having returned back with a SENIOR employee, who was dissatisfied that we came again loudly saying ”AGAIN???”, she repeated that the number above the 3rd floor won't be given and if you DO NOT like something, PACK YOUR BAGS AND LEAVE FOR EXAMPLE TO THE NEIGHBOURING MAGNOLIA HOTEL. At the same time we were ready to pay extra just to get a room on the top floor, but nothing was not offered to us, but simply sent us away. For the first time in all our travels we were shocked by the rudeness of front desk employees, absolutely not interested (especially the SENIOR receptionist). Money doesn't matter, you can't pay and take what you want, you need to live in the room dedicated to you. In addition, we got the impressed that they do not speak English well and are more kind to Spanish-speakers. About the room itself, it's nice. But if you got a room in the main building, then be prepared that in rooms where the beds are near the window overlooking the yard, will be very noisy in the morning, because you can hear the slamming doors from ALL sides and from ALL floors. Pros: nice studios, good housekeeping, good food. Cons: rudeness and unprofessionalism of the SENIOR receptionist, noise in rooms because of poor noise insulation, no towels for the beach available.

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Magnolia Hotel - Adults Only
4.2/553 Bewertungen
Mein Mann und ich hatten eine Woche von Barcelona nur in diesem Erwachsenenhotel zu bleiben. Die Rezeption-Personal waren alle freundlich, aber vor allem Bea, die sehr hilfreich war, Dinge zu gehen und zu sehen, während wir hier waren, weil das Wetter nicht das beste war. Die Zimmer waren wirklich schön, sauber und gemütlich, mit komfortablen Betten, aber die Kissen sind nicht so komfortable. Kann auch mit einem Tisch auf dem Balkon gemacht werden. Das Frühstück war eine gute Wahl mit der Möglichkeit, auch frisch gekocht zu bestellen und die Mitarbeiter waren freundlich und halten den Platz schön über. Das Spa war ein bisschen enttäuschend, da es nur Dampfraum und Sauna und ein Jacuzzi für 8 Personen hat, so dass wir nur einmal verwendet und der Spielraum war in der Woche wegen der Konferenz nicht verfügbar. Glücklicherweise hatten wir unsere eigenen Karten und Dominos. Insgesamt ein guter Besuch in Salou, wo wir Cambrils, Tarragona, Reus und Sama Park aus der Tourismussaison besucht haben. Ich bin sicher, es wäre ein Buzzing kommen Ostern weiter. Danke für den großen Gesamtservice.
Hotel Best Da Vinci
4.1/558 Bewertungen
On Oct 22th, 2023 we were supposed to check in at the Best Da Vinci hotel. Having a free cancellation till 20.10, we wrote to the e-mail in advance about geting a room on the top floor. However, there was no response. At the time of check-in we were offered a room on the 3rd floor out of 6, we asked for a higher floor. We were told that they would try to help us, then we would have to wait. When we came to the reception after 1.5 hours, another employee said that there were no rooms on the 6th floor, come back on Tuesday (24.10). After about 20 minutes we decided to come to the reception, by that time the first employee already came back. They said that since the hotel closes its season on 28.10, rooms on the upper floors won't be available (although people continued to live on the upper floors till closing date 28.10), also they said that our room category was a standard room, not a studio and here are no standard rooms above the 3rd floor. We could pay extra for the room on higher floor, but it was suggested by SENIOR RECEPTIONIST in a rude manner to take the room on the 3rd floor and be satisfied with that. Disappointed we left, but the next day we decided to try our luck again because we saw people on the upper floors getting checked in. On 23.10 having approached to another employee, she answered that the change of rooms is carried out from 12 to 15 and left to specify something. Having returned back with a SENIOR employee, who was dissatisfied that we came again loudly saying ”AGAIN???”, she repeated that the number above the 3rd floor won't be given and if you DO NOT like something, PACK YOUR BAGS AND LEAVE FOR EXAMPLE TO THE NEIGHBOURING MAGNOLIA HOTEL. At the same time we were ready to pay extra just to get a room on the top floor, but nothing was not offered to us, but simply sent us away. For the first time in all our travels we were shocked by the rudeness of front desk employees, absolutely not interested (especially the SENIOR receptionist). Money doesn't matter, you can't pay and take what you want, you need to live in the room dedicated to you. In addition, we got the impressed that they do not speak English well and are more kind to Spanish-speakers. About the room itself, it's nice. But if you got a room in the main building, then be prepared that in rooms where the beds are near the window overlooking the yard, will be very noisy in the morning, because you can hear the slamming doors from ALL sides and from ALL floors. Pros: nice studios, good housekeeping, good food. Cons: rudeness and unprofessionalism of the SENIOR receptionist, noise in rooms because of poor noise insulation, no towels for the beach available.

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