43 Bewertungen
Grand Hotel Moika 22 St Petersburg
St. Petersbug
I have mixed feeling about the place. It has a great location for sightseeing. It is a stone’s throw from Hermitage. You can see it from some of the rooms facing the Moika river. The breakfast is good (nor as good as it used to be). Nice selection of foods, good quality, attentive service. In the past they used to serve Roederer champagne, now it is some cheep local bubbly wine. And so long and so forth. The cheapest rooms are on the small side. Poor sound proofing in general. You can hear people talking in the corridor when they are passing by your room. You can hear noise from the room next door as well. Soundproofing of rooms is non-existent - walls must have been made out of cardboard. I have tried to complain at the reception. I was shown 5 rooms which were worse or as bad as mine, so I did not move. No attempt of apology or trying to resolve my issue - when I was departing the hotel on the last day I was given some small chocolates which were supposed to sweeten the pill. I thought this was rather pathetic. There is some design problem with a/c. You can get very hot or very cold. I opted to switch it off completely, which was not a 5 star experience. There was too much humming noise from the ventilation outside - so keeping the window open was not an issue. Overall, I see a massive deterioration in service - I have been a loyal customer for years. The soundproofing was an issue during my last stay as well. Having said that if you think about what you are paying in EUR these days (my rate was circa EUR130 per night), one should not complain or expect too much (in the past it was more given the FX rate). So mixed feelings but next time we would stay elsewhere.
