On checking in at the hotel we were given rooms 38 & 39. The suitability of these rooms were questioned as prior research on social media had suggested that these rooms were noisy and overlooked a service area. The receptionist insisted that this was not the case. On visiting the rooms it was found that the rooms overlooked the entrance to a restaurant or a service area where there was: a) staff stood smoking. b) loose rubbish on the floor. c) bins of empty bottles. d) some sort of plant/equipment. e) the strong smell of food. The strong smell of food and the potential for noise from bin related activities and plant/equipment would have prevented the windows from being left open overnight. Problems with the showers were reported but not acted upon whilst during our stay. Also: 1. From the C.I Travel Group printed brochure, “All rooms have…. & fresh fruit”. No fresh fruit was provided. 2. The ‘Ocean Greek Eats’ restaurant was closed in the evenings. The restaurant was used for breakfasts and light lunches (no necessarily Greek based) but nothing else. The bar that served the terrace was generally unmanned, and you had to go looking elsewhere in the hotel for someone to serve you. 3. The breakfast service was fairly hap-hazard, verging on Fawlty Towersesc. Some days you might get Tea & Coffee but no cups. Others you might get a rack with one half a slice of brown toast and half a slice of white toast. Other days you might get a full rack of white toast and another full of brown toast. 4. Comments made by several members of the staff suggested that there was not enough staff employed to run the bars and restaurants. 5. Most of the ‘Sun Terrace’ was barriered off for no apparent reason despite the hotel being full. 6. Whilst checking out, our car was reversed into by the hotel Courtesy Mini-bus. The driver of the curtsey made no apparent attempt to contact us but thankfully the incident was witnessed by another resident and captured on a dashcam.
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