The Palms was likely a really beautiful property 20 years ago. Unfortunately now it has become very tired and rather poorly maintained. The staff are friendly and helpful with anything you ask, and the location is magnificent…our ground floor room had a patio that was ten steps from the surf.
Cleanliness was right at about minimally acceptable, but we didn’t realize until the third day there that the key to our room was the only one, and we had to give it to housekeeping to access our room to clean it. This was a mechanical key, by the way, even though there was a card scan lock on the door that apparently is nonfunctional. The patio door security lock was broken as well.
In all, it was a relaxing stay, but not nearly as comfortable as we were hoping.
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