Receptionist was really lovely and helpful throughout - like advising on how to get a taxi back from the arena without getting stuck in traffic!
Quite a lot of stains in room, floor, curtains etc.
The breakfast was very disorganised. It was busy but that should have been predictable. Only two staff on, receptionist was multitasking and friendly, but the person in charge of the breakfast seemed to try to look busy rather than making sure there were cleared tables, glasses for the drinks station, people arriving. She was really abrupt. Everyone is understanding for overrun staff if it’s rammed if you smile/friendly but she just looked moody and was being short with people.
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