Home2 Suites by Hilton Baltimore/White Marsh

Hotel is falling apart. Paint is cracking, mildew on tubs, and furniture is banged up. Sad, as this is a newer hotel

The pool is closed. I was told it would be open today and it is nor. Ladt night i woke to some man screaming at the top of his lungs outside my door for about 5-7 after 10pm. This morning the front desk person was extremely rude when i asked for a spoon. There is no hot water in my shower and when i called to report it the front desk barely go out that they'd call maintenance before they hung up on me. That was over an hour ago and no one has called me back or come to my room

Horrible service, the bed was sunken in the middle, we booked the room for six people and wasn't provided extra towels or sheets, asked for housekeeping and no one showed up.

They called about an hour before check in time to let us know the pool wasn’t going to be open for the weekend it was down. The guest above were running/being loud all weekend. We called to let them know and they hung up on us and left the phone off the hook the last time. It’s disappointing because last time we stayed was a nice time.

Booked a connected room a week in advance. I called the hotel twice prior to the date to verify the rooms were connected because I had children. Both times were verified but not without concern because the second time I called the associate said she seen my name but didn’t see the rooms connected. She stated she was locking it in for me now. On the day of the stay I got to the property a hour before check in to set everything up for my family. I was told no rooms were available to be connected and their was nothing that can be done because the connected room was occupied. I pleaded my case with the associate, even gave her names of the prior associates I had spoken with to prove my argument. I even offered to pay for an upgrade for the person who was occupying the connected room since only one of the rooms that connect was being occupied. This associate offered me no help and gave off the air that I was bothering her . I stayed in the lobby for an hour trying to figure out an alternative. During shift change a spoke to the new associate and she did help me. It took her a few hours but she managed to make the changes for me which I and my family were very grateful for. Lastly, I asked for a late check out due to the late check in that was no fault to me and I was told the late checkout was full so I could not be added to it. I asked to speak with a manager and was told no manager was available. Very disappointed because the hotel was not bad but the service was not good.

Clean room, friendly staff ( thank you Paul for easy check-in experience) and excellent breakfast. Will stay again and recommend to anyone.

Excellent property - large rooms. A king bed room has a full kitchen including almost full sized fridge, dishwasher and all dishes. It also includes a pull out couch with a curtain to divide the sleeping areas. Great amenities in the bathroom - very good quality. Superb for pets - friendly staff, a great space to walk them and a cheat sheet of local vet resources, if needed. Also, PetSmart delivers the same day (if needed). The outside of the hotel features a grill as well as a firepit area with seating that sports comfy cushions.

While this is not a 5-star hotel, that is not the point. It is a 5-star value. The rooms are large with both a sleeping area and living area. The breakfast was fine, and while their was broken equipment in the fitness center, I was able to get a workout. This will be our new go-to place when visiting friends and family in Baltimore.

Hotel was very good overall in everything, nice staff at check-in and check-out, indoor pool open until 10pm, nice suite and the breakfast buffet excellent. I want back soon 🫡🙌♥️