Protur Roquetas Hotel & Spa

Excelente opción para un viaje en familia. Destaco por encima de todas las cosas la amabilidad de todos los empleados desde la recepción a los camareros, equipo de cocina, señoras de limpieza y animadores. La calidad de la comida no era la esperada para un hotel de 5 estrellas ya que iba enfocado más hacia el turismo británico cuyas exigencias gastronómicas no son parecidas a las del turismo español en hoteles de esta categoría. No obstante al trat**** de un hotel pensado para el disfrute familiar ese punto no tiene en mi opinión tanta gravedad como si se tratase de un 5 estrellas urbano o para reuniones de trabajo. Las actividades de los animadores estuvieron bastante bien para todos los públicos, aunque no comparto la idea de poner música de rap y reggaeton en las actividades de la piscina infantil. La limpieza fue excelente y el mimo que tenían tanto camareros como recepcionistas (destacar la atención de Víctor) con los niños será lo que me haga muy probablemente repetir destino el verano que viene.

Las instalaciones son formidables, pero el servicio decepcionante, bufet no es acorde a un cinco estrellas ni por asomo, los zumos no son naturales, y las comidas poco variadas, la encargada de atender el servicio de comida a la plancha en el desayuno del dia 24, a las 08:15 horas cuando habia 9 personas en el comedor a solicitud de mi acompañante de si puede ponerle 2 lonchas de jamon a la plancha le dice que no, sin mas esplicacion. El servicio de parquing no esta incluido en un Todo Incluido. 15 eur dia. No tienen una sola sala de TV donde ver un evento deportivo de pago. coincidio el clasico Barsa / Madrid y no tienen donde verlo. Reconocer el buen trabajo del personal de limpieza siempre con buena cara y muy profesionales. Asi como las personas que atendian la cafeteria esterior de la piscina.

Great service in the hotel, very relaxing stay. Good all inclusive option and used Asian themed restaurant one night. Not hi g was too much trouble for staff, all very professional.

just returned from our 11th stay at this fabulous hotel its like coming home, all staff so friendly both old and new ,cant really fault this hotel other than the baths need replacing for walk in showers , no complaints about anything , we are looking forward to returning in september

Currently here now with my Mother and two year old son We don't want to leave it's beautiful clean friendly Restaurant food is perfect snack bar is too Our family room is spacious and spotless Not visited the spa but it looks nice and people are saying it's good Not much surrounding the hotel other than a few shops and bars but enough for us and the beach is stunning!

We have just returned from a fabulous 10 day stay at the Protur Roquetas. We found the hotel immaculate with great facilities. Everything was provided in our well appointed room ( including a fully stocked fridge filled with soft drinks, which were replenished daily ) Our sea view was fantastic. We had no complaints over the food and wine in the main restaurant. Always fresh and plentiful. All the staff were so friendly, welcoming and helpful. Hopefully, we will have the pleasure to stay there again one day.

Awesome from start to end , great staff who are attentive and eager to help for anything , buffet and outside bbq / snack bar are perfect for food and drink . Junior suite was great , mini bar refilled daily . Loved the friendliness and helpfulness of all the staff , a credit to the hotel .

We are only into our 2nd day but what a experience We have stayed at numerous all inclusive hotels in Spain and Morocco but this hotel far exceeds. Mainly staffed by young people but they are a credit to hospitality, professional and friendly. I’ve never heard of this chain of hotels but I have no doubt they will grow. We have a bigger family holiday planned in September and I have already suggested a return visit

The hotel itself is nice. Great location. Bus stop and shops are all very close to the hotel. Everyday different activities for kids and adults. Great access to the beach. Friendly and helpful staff. Great bonus was to have drinks in the fridge that were available for free (available on your move in day, but do not get refilled for free. But we didn’t expect it in first place). Also, a great bonus and surprise was to get a birthday cake for my dad’s anniversary. The cake was delicious! However, cleanliness of the rooms’ floor wasn’t great. Maybe should say… it was actually bad. I couldn’t walk there bare feet, as all dirt would stick to my feet right away. In one of the rooms there were no toiletries, and we got them only on the third day after I had to follow up with reception a few times. Also towels weren’t replaced frequently enough. On some occasions we didn’t have full set of towels required. We also had a room with hot/jet tub. And in fairness, it does require a good repair or even replacement. As the jets in the tub didn’t work well, some were completely out of order. Also, it was madness when people were reserving sun lounges from early morning, when the pool isn’t open yet and despite the hotel rules that do not allow to do so. We were lucky to have a balcony with sun lounges in our room, so on the second day we didn’t bother to play this “game” anymore. The pool was nice, however the water in the pool was very cold. Also, kids eat ice creams and other foods by the pool, and freed up sun lounges sometimes had melted chocolate or ice cream on them. The food was ok. But not for vegetarians or vegans. The family were ok, but I ended up eating same thing every morning. And some days couldn’t find anything for my dinner, apart from some boring meals, like bread, some spaghetti/chips/rice that were always available. Even fresh salad, was just okayish. But that’s not what you expect from a 5-star hotel. Also, hot food wasn’t hot enough. Overall, the hotel is ok. But it’s not a 5-star hotel. Not even close. And I don’t think it’s worth to pay that much for a stay there.