Protur Roquetas Hotel & Spa

Excelente opción para un viaje en familia. Destaco por encima de todas las cosas la amabilidad de todos los empleados desde la recepción a los camareros, equipo de cocina, señoras de limpieza y animadores. La calidad de la comida no era la esperada para un hotel de 5 estrellas ya que iba enfocado más hacia el turismo británico cuyas exigencias gastronómicas no son parecidas a las del turismo español en hoteles de esta categoría. No obstante al trat**** de un hotel pensado para el disfrute familiar ese punto no tiene en mi opinión tanta gravedad como si se tratase de un 5 estrellas urbano o para reuniones de trabajo. Las actividades de los animadores estuvieron bastante bien para todos los públicos, aunque no comparto la idea de poner música de rap y reggaeton en las actividades de la piscina infantil. La limpieza fue excelente y el mimo que tenían tanto camareros como recepcionistas (destacar la atención de Víctor) con los niños será lo que me haga muy probablemente repetir destino el verano que viene.

Las instalaciones son formidables, pero el servicio decepcionante, bufet no es acorde a un cinco estrellas ni por asomo, los zumos no son naturales, y las comidas poco variadas, la encargada de atender el servicio de comida a la plancha en el desayuno del dia 24, a las 08:15 horas cuando habia 9 personas en el comedor a solicitud de mi acompañante de si puede ponerle 2 lonchas de jamon a la plancha le dice que no, sin mas esplicacion. El servicio de parquing no esta incluido en un Todo Incluido. 15 eur dia. No tienen una sola sala de TV donde ver un evento deportivo de pago. coincidio el clasico Barsa / Madrid y no tienen donde verlo. Reconocer el buen trabajo del personal de limpieza siempre con buena cara y muy profesionales. Asi como las personas que atendian la cafeteria esterior de la piscina.

Great service in the hotel, very relaxing stay. Good all inclusive option and used Asian themed restaurant one night. Not hi g was too much trouble for staff, all very professional.

Awesome from start to end , great staff who are attentive and eager to help for anything , buffet and outside bbq / snack bar are perfect for food and drink . Junior suite was great , mini bar refilled daily . Loved the friendliness and helpfulness of all the staff , a credit to the hotel .

The hotel itself is nice. Great location. Bus stop and shops are all very close to the hotel. Everyday different activities for kids and adults. Great access to the beach. Friendly and helpful staff. Great bonus was to have drinks in the fridge that were available for free (available on your move in day, but do not get refilled for free. But we didn’t expect it in first place). Also, a great bonus and surprise was to get a birthday cake for my dad’s anniversary. The cake was delicious! However, cleanliness of the rooms’ floor wasn’t great. Maybe should say… it was actually bad. I couldn’t walk there bare feet, as all dirt would stick to my feet right away. In one of the rooms there were no toiletries, and we got them only on the third day after I had to follow up with reception a few times. Also towels weren’t replaced frequently enough. On some occasions we didn’t have full set of towels required. We also had a room with hot/jet tub. And in fairness, it does require a good repair or even replacement. As the jets in the tub didn’t work well, some were completely out of order. Also, it was madness when people were reserving sun lounges from early morning, when the pool isn’t open yet and despite the hotel rules that do not allow to do so. We were lucky to have a balcony with sun lounges in our room, so on the second day we didn’t bother to play this “game” anymore. The pool was nice, however the water in the pool was very cold. Also, kids eat ice creams and other foods by the pool, and freed up sun lounges sometimes had melted chocolate or ice cream on them. The food was ok. But not for vegetarians or vegans. The family were ok, but I ended up eating same thing every morning. And some days couldn’t find anything for my dinner, apart from some boring meals, like bread, some spaghetti/chips/rice that were always available. Even fresh salad, was just okayish. But that’s not what you expect from a 5-star hotel. Also, hot food wasn’t hot enough. Overall, the hotel is ok. But it’s not a 5-star hotel. Not even close. And I don’t think it’s worth to pay that much for a stay there.

Brilliant holiday for the first time as a family of 4. Loved the location! Beach was right across from the hotel and Plenty of bars about for a couple of cocktails when taking the kids for an afternoon nap. The staff were really good throughout the hotel, Food and drinks quality at the hotel was of a good standard too. We upgraded our room to a junior suite which was worth it just for the huge terrace and hot tub with amazing views. We have stayed at lots of 5 star hotels over the years and would rate this as a good 4 star which was brilliant value for the price we paid. If your looking for luxury then this hotel isn’t for you, but it’s a perfect family hotel in a lovely location and we would definitely return.

Very nice hotel. Conall and Violetta were so nice at the mini Club with our kids. Kids had so much fun with mini disco at nigth. I recommend this hotel if your travelling with family and kids. Very clean room, hotel and restaurant.

Just got back from a 10 night stay at this hotel, and had an absolutely fantastic time. Stayed at this hotel twice before (2015,2016) and it has got even better since then. Staff were lovely and attentive from the moment we checked in, suitcases were brought straight to our room which was nice. The hotel was kept very clean, the staff do work very hard. Mini fridge stocked daily with fizzy drinks and water. It was my partners birthday during our stay and he was so happy to see that a birthday cake was delivered while we were out, such a nice gesture from the hotel. Breakfast was nice and lots of choice (breads, meat, cheeses, cereals and also fresh baked goods). We normally ate lunch at the pool bar which served burgers, pizzas etc. The food at dinner was nice although we are somewhat picky eaters and did struggle some nights. Although it’s not that the food was bad, it’s just that it wasn’t to our tastes but there were always chips and meats available. We ate at the Italian restaurant one night which was ok, also ate at the Asian which was amazing. The pool area was busy with families with young children, but we managed to find sunbeds everyday on the terrace area which was very quiet. There were people reserving sunbeds at stupid o’clock every morning as usual, staff don’t do anything about this. Beach is also nearby where you can get beds for a few euros. Serve yourself sangria, beer and soft drinks are open at the pool bar from 10:30am, which was fab. The main bar never had any queues and served nice cocktails, also crips/nuts available which we loved. Kids club was on from half 8 and then the adult entertainment started at half 9 which included singers, a magician and flamenco during our stay which was good. We enjoyed the entertainment, children will not be bored staying at this hotel (animation team are great). We enjoyed the local pubs in the area especially Coconut bar which had amazing cocktails. We didn’t go on any excursions so can’t comment on that. All in all we had an absolutely amazing time at Protur Roquetas, and we will definitely be returning in the future.

First time going abroad with my daughter and we had an amazing time. Hotel is awesome weather was amazing and beach on doorstep was beautiful. Shout out to Avi one of the entertainers there who was fun and lively and lovely. Wide variety of food and drink. Did a trip to mini Hollywood which was an awesome day out and highly recommend. Staff were lovely and room was lovely Can’t fault it. Can’t wait to come back. Thankyou😀