Gastnutzer
12. August 2023
Day one upon arrival our A/C was broken, I explained my health situation the gentleman seemed unfazed, he said there were no other rooms. I asked for a fan he said they didn't have any. Day 2 no a/c the technician was supposed to come later on that day, in the meantime they gave us a small plug in wall unit you had to add water to twice a day. Day 4 the guy shows up says it fine, the desk manager tells us 75 degrees is what is allowed by law and its working. I AM not exaggerating when I tell you we were constantly taking cold showers. It was brutal. I was getting sick, you couldn't sleep it was so hot in our room, you could open a window, but there was no breeze. All week we spoke to visitors staying in various hotels all around Rome they had A/C and could cool off (not like us). The night before we were supposed to leave I was getting sicker. I used my phone to zoom into the A/C unit and what I found was beyond disgusting it was black mold ! Which could now explain why I was getting sick I am allergic to mold. We immediately contacted *********** with photos and a video, they responded it was normal wear and tear and units are cleaned/ sterilized weekly. I wasn't born yesterday and I wish I could have reached that unit to take a sample. If you have underlying health conditions or like to be cooler this is definitely not the hotel for you!
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