Hotel Rinascimento - Gruppo Trevi Hotels

We had a great stay at Hotel Rinascimento. We were greeted by Roger when we arrived, and he told us all of the places that we should see. We really used his map to plan out our days. The hotel room had direct access to the street which we actually enjoyed. Everything was very close by, and we were able to walk to all of the attractions. It's also close to the bus stop if you prefer taking public transportation. We had a great stay and would for sure stay here again in the future!

The rooms were good, the receptionists were very friendly, however the food not so much. The plates and glasses for the food were dirty and the person in the kitchen did not like me to let her know. Probably I won’t come back

It was extremely noisy, we couldn’t slip at night at all! The location is really good but the hotel is a disaster, not what they advertise and not even closed to 4 stars, stay away from it!

Great location. Easy to walk everywhere. Close to to the Grand Canal, transportation and train station. The property is showing its age. Room was a bit worn. Room was small and bathroom even smaller.

This was the only bad hotel of our Europe tour. We read the reviews and decided to take a chance bscause of the location, but its true - they send you to a different location about 30 min car ride away. It was a terrible hotel, worst matress, no AC, and no one cared! We arent to fussy, but I did ask if they could help and although we alrsady booked an upgraded room, I offered to pay more for an upgrade but they said that was the best they had. We found another hotel and when we showed up back at the lobby with our bags they suddenly wanted to help. Skip this one folks! There are lofs of good places to stay in Rome. This is a scam where they book you to one hotel but ship you off somewhere else.

We can not rate the hotel since we were never there. We landed in Rome at 1:00 am and we taken to a different hotel on the other side of Rome No notice from the hotel and there was plenty of time to send an email since we didn’t arrive til 1:00 am!!! We specifically chose that hotel for location and the moved us to a “ sister” hotel with no rate decrease or compensation for the inconvenience. Not happy !

I’ll lead this review off with one positive. The location is in a central and walkable area. Everything else about our stay is subpar, and I cannot recommend this establishment to anyone traveling. First, as a few have picked out, the AC in our room does not work. For a “4 star” establishment, this should not be the case. The day person tried to “fix the problem” by controlling the room temperature from the desk. This did not happen, even after several hours of waiting. Where the situation gets worse, is the abusive and uncaring staff. After we bought it to the attention of the night worker, he very rudely said that there was nothing he could do, and told my partner to “calm down” after asking for a new room that had AC that works or for a refund. The “suggestion” is that he marched into the room (uninvited, by the way) and opened the window and said that this is the air conditioning because we have a maintenance problem. The street below us is loud, and now we have no privacy as our window opens to the road below, plus is easy to climb in if one wanted to steal from us in the middle of the night. If I could give this hotel 0 stars, I would. Don’t book here, especially if you’re a foreign traveler and cannot communicate in full Italian. Otherwise the staff will be rude, abusive, and unprofessional.

The front desk staff was exceptional! Totally enjoyed our stay and loved the breakfast!