There was no one manning reception on check-in (at 3.30 pm). The door to the office was locked with a phone outside and a number to call. We called the number, and a fellow appeared from a closed door behind the reception desk. We had booked a Studio with a kitchen, and he informed us there was not one available. We had booked two nights here and were counting on self-catering. At first he said he could put us in the non-kitchen room for one night, then move us to the kitchen studio for the second night. I said this defeated the purpose of a two night stay, and he relented and gave us the studio with the kitchen. His attitude was condescending, we felt as though he was doing us a huge favour, and he gave us the impression we were interrupting his day. On check-out, at 10.00 am, there was one international, non-English speaking guest waiting at the Reception desk, my partner & I, and yet another guest, all with questions regarding check-out. We had to use the outside phone again to get someone to attend to us. His attitude was supercilious, and not at all welcoming.
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