This stay was horrible. They are selling the name. This resort is the worse. We have being in the Dominican Republic many times and the majority of the resorts are great but this one should close. Please do not waste your time going to this resort. I read the bad reviews and still went, don't do the same mistake. The water park closes at 5 pm. The other pools close at 6 pm. The food is bad and limited for kids (no chicken nuggets, mac and cheese, pizza is limited, the juices are not natural). The snacks were weird and they reuse the food from the breakfast for lunch. We were seeing the same food over and over again. The customer service was bad as well. They treat you like if they don't wat to work there. We waited 1 hour and a half for a burger at the burger restaurant. We never saw our concierge. Whenever we called, they never picked up. We needed a stroller and got it at night after requesting it more than 3 times. Some one stole our baby bag (hopefully it was only diapers and wipes). The Dominican Republic is great and beautiful, don't let this resort think bad about the country, just don't go to this one. Read the reviews.
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