The service by the staff at the resort was excellent. All staff seemed to be willing to help and tried to please guests as much as possible.
The resort facilities are average, but the rooms are very old and run down. We had a room with 2 bedrooms and 2 bathrooms. One toilet leaked onto the floor the entire time and wouldn't flush after the second day. There were towel racks falling off of the wall and the walls and ceilings had lots of patch marks and sloppy finishing work. The room did not have a fridge in it which was unexpected. As well, we were in the mountain section and the noise was quite disturbing in the early hours of the morning (parkade traffic on metal grates, kitchen prep, leaf blowers, etc) usually starting anywhere between 4:30am and 6:30am.
The beach is not as nice as the resorts on either side of this one and there aren't any beach activities taking place. In fact, that's an area that is a little lacking... activities and attractions. There is usually one "show" put on each night for an hour or less for some entertainment, but in most cases not entertaining enough to watch the entire thing.
Overall the resort definitely needs some TLC and if you have the option, do not stay in the Mountain section unless you can't get the room amenities you need on the beach/tower section. We weren't in the room much, so it wasn't a huge deal.
However, the staff at the resort is what made the stay worth while. The staff and their service is the saving grace here.
Übersetzen