1 Hotel Hanalei Bay

My husband and I stayed at the 1 Hotel for 5 nights. This hotel is beautiful and the only luxury property in Hanalei. The service from the valets, to the front desk, to the bartenders and waiters, everyone was so helpful, nice and accommodating. We were in an ocean view king room . It was very comfortable with lots of space . It had a filtered water dispenser which was a great touch. They also had a Nespresso and tea kettle. They did not provide teabags, but I was able to get some at breakfast. The breakfast was great, nice selections on the menu and also a buffet. The breakfast sandwich and pancakes were our favorites. We ate in the Terrace as well. Very small and expensive bites, not sure it was worth the cost . However the live music and sunset moment was great . The spa was really great . I had a scrub and massage with Asher. He was exceptional. He was very skilled and intentional. One of the best massages I’ve had. And not your typical hotel experience. My husband also had a great experience with both a massage and a haircut. The hotel is also geared to families, so lots of kids and a large pool area for kids and families . We stayed mostly at the adult pool which was small, but great service . Hannah took good care of us . The hotel is also an easy 10 minute drive into Hanalei so it was easy to go town and enjoy the shops and restaurants there too.

My wife I have been to this property several times when it was the St. Regis and were excited to see the renovations since it became 1- Hotel. We decided to bring our 2 children and celebrate my son’s 11th birthday. This place had a special place in our hearts as it was the first trip my wife and I took when we were dating all those years ago! 1-hotel and especially the hotel GM, Mathieu, did not disappoint. The room was amazing and more than we could have asked for. The staff was friendly and inviting and the food delicious. The breakfast is a must because waking up to that view each morning is the only way to start your day. The property offers a great family pool that the kids loved, but also a separate “adults only”pool, if you need an escape! The gym was top notch and the resort has plenty of activities for everyone’s liking. The personal touch from the staff and hotel manager knowing this was a special week for us is really what made this a memorable trip. They even surprised my son with birthday gestures and the smile it brought to his face was something we will never forget. I highly recommend a visit here for a family or couples. This resort offers the best regardless of what you are looking for and the staff will ensure it’s an unforgettable visit. Thank you, 1- Hotel Hanalei. We will be back for sure.

We have been to the Princeville Hotel around 25 times or so since the early 1990’s. Now that 1Hotels has taken over the hotel, they demolished the stately lobby, removed most of the retail stores & busy sundry shop – and replaced it with a wood/steel parking canopy and an open-air entry walkway that is okay but not elegant. Walking into the hotel lobby, the terrace seating area has been completely redone, replacing the elegant deep finished woods with modern cheaper finishes. The entire terrace seating area previously had the “Bali Hai” view from “South Pacific”, but now the view has been diminished by placing the bar in the center of the room instead of its previous position on the side, resulting in less seating with a view. Walking through the hotel, they placed sand on the sides of some of the hallways to try to evoke an image of the beach indoors. Unfortunately, every day, guests and their children kick the sand into the hallway tiled areas, making a mess for the hotel staff. {Picture #1). Also, many hotel hallways are maintained at temperatures substantially below 72°F, probably 60°F or possibly even lower, defeating the 1Hotel LEED goals. We heard several guests complain about the temperature. The bottom floor rooms used to have shallow decks that faced the “Bali Hai” view, but they added ramshackle bamboo/wood extensions that result in giving the rooms a tunnel aperture that limits the room view. (Picture #2) The new showers still have view windows, however, the smaller shower with no door allows the water to spray over an area covering about 4’ around the shower entry, and provides no privacy for the showerer. The new showers use an integral blind in the view window for privacy on that side, which is harder to operate and maintain than the previous design which opaqued with a simple wall switch. The shower floors have slick tile on the floor with no abrasive assistance to prevent slippage. The beds have been moved to the room center facing the window, instead of facing the opposite wall, so there is only room for a narrow path on one side. People with mobility issues may have trouble with the narrow paths. There is a counter height desk in the room with a standard height chair, making it unusable. (Picture #3) The new room furniture is okay but relatively inexpensive. The room lighting is terribly dim, probably to meet LEED standards, although LEED can still be satisfied with bright LED lights. My wife found it frustrating to apply her makeup, and when we questioned the hotel about the lighting, we were told all rooms were similar. The lighting was tolerable during the day with the curtains open, but at night, it was problematic. There are some mattresses set out by the pool. (Picture #4) The mattresses are a poor choice for a pool where it rains nearly every day. They are wet and cold, so the water soaks into your swimsuit, and they cannot be inclined. The picture shows people propping themselves up. (Picture

I just wanted to give a shout out to Hailey who works at the bar/kitchen1 she was phenomenal! So friendly and out going! Thanks for making my birthday special. I loved the views of the hanalei from the bar/pool area. Absolutely beautiful!!!!

We've eaten dinner at the Welina Terrace a total of 3 times since the hotel opened. However this 3rd time, we were stunned to find out the Welina Terrace, the main bar with seated tables overlooking the view, no longer has a full dinner menu. Our prior 2 other times we enjoyed the multitude of Japanese inspired food, hot and cold, at the Terrace. They even had mini Hibachi grills for the guests to cook their meat and veggies. - However when we arrived last week, we were stunned that they whittled down the prior full menu of items to 4 Sushi related times. (not including the edamame, shishito peppers or sunomono salad), a wagyu sandwhich (shareable?) and veggie nigiri flight. Just Four Japanese seafood related items. What happened? - your earlier reply in April to someone who was told your hot kitchen at Welina was broken, was: " We - regret to learn about the shortcomings you experience at Welina Terrace .....This is not reflective of our usual standard of service..." - but it seems it is, as it seems permanent. - By comparison, the Seaview Terrace at Grand Hyatt Poipu has a huge dinner menu, and that's not even the main restaurant they have for dinner. - Maybe you are trying to direct people to your 1 Kitchen downstairs for the evening meal, though no dinner menu is shown on the website yet. (too recent a change?) However the waiter that we had at the Welina Terrace was incredibly nice and professional. (I think we had him at least one other time months ago.) I hope this drastic menu change is temporary. And please post your dinner menu on your website for the 1 Kitchen. Thank you.

We are staying in Princeville and decided to head over for the breakfast buffet today. View was magical and the food was good. It would have been a 5 star review if not for the fact that it took 25 min to get our car from the valet. They must have lost/misplaced the ticket. We asked four times where the heck our car was and it was always “it’s coming”. It took us almost as long to get our car as it did to eat. 20 people who came out after us waited minutes to get their cars. So aggravating when you have somewhere to go. After the second time we asked about it, something should have been done instead of brushing us off. Really, for such a top notch hotel, such a poorly run unprofessional valet stand. Ruined the whole experience for us.

Positives: rooms have incredible views. Listening to the waves every morning and nught is incredible. Gym is a benchmark. Best gym in a hotel by far. Negatives: rooms are small. Food is shameful for a 5 star hotel. Not many choices in Princeville, so you might get stuck eating here. Quality of burger is similar to something akin to a cafeteria at your local city zoo. We had several issues with the service. The personnel is very nice and helpful, but unreliable. There is not a front desk. Makes it very difficult to find someone to get help or simply ask a question. Simple tasks that should take a couple minutes, end up taking over 15-20. Good luck if you have a boat tour and need to leave very early. Hotel is far away from rest of the island. Takes near an hour to get anywhere. Rains a lot in this part as well. Hotel is small, run out of things to do quickly. In summary: spend your money elsewhere. In comparison to other 5 stars we’ve stayed at, this one has a long way to go.

Lou from the 1 hotel was incredible!! Amazing service, super hospitable… 5 star experience at the spa!! Lou outdid himself.

I think the hotel is overrated for the price. It does have a nice semi secluded beach that’s protected from big waves. The staff at the valet is super friendly. The Hawaiian ladies at the reception are really nice, the other one is not so nice. We wanted to eat at Wailea terrace but their hot food side was broken so they weren’t serving much for dinner so we had to go elsewhere. I went to the spa for a massage, overall it feels like a basic spa with the Bamford amenities.