Very disappointing stay – not what you expect from Hilton
Unfortunately, our stay at Embassy Suites by Hilton Portland was very disappointing.
• The room was not clean enough.
• The air conditioner was extremely loud. We had to turn it off to sleep, and then the room became freezing cold.
• The sofa bed was extremely uncomfortable — you can literally feel the metal frame in your back.
• The King bed was sagging and very uncomfortable.
• Because it was winter, there should have been a thicker or warmer blanket, but there wasn’t. We were cold all night, and everyone got sick with body aches.
• Not even one complimentary bottle of water was provided. Water in the room costs $5.
• No slippers in the room, not even disposable ones.
• No laundry bag in the room.
• When hot water was poured into the cardboard cup they provided, it leaked and the bottom came off.
The hotel layout is very confusing. We couldn’t even find the pool or jacuzzi — signage and directions are very poor.
We couldn’t use the lobby restroom. When we asked the front desk, they said, “The door sometimes gets stuck,” but made no effort to help.
There were very few staff around — it felt like the hotel was understaffed or unattended.
TV services require personal subscriptions; otherwise, everything is paid.
Pillows caused serious neck pain.
Breakfast area feels like a converted shelter or basement. If you have claustrophobia, forget it.
Food quality is much lower than advertised — no honey at all, frozen bagels, and the toaster takes forever. By 9:00 AM, most items were already gone. They said “water,” but there was none. It’s no different from a basic complimentary breakfast. The only good thing was the omelet station, because it was freshly made.
Location-wise, for the price, it’s not terrible — about a 30-minute walk to Moda Center. However, in cold weather, you must cross a bridge and walk along the river, so dressing very warmly is essential.
Do not walk late at night. You have to use stairs from the bridge into Old Town, which felt unsafe. Even during daytime, while walking with my family, we were approached and asked if we wanted to buy *****. I would be lying if I said we didn’t feel scared.
The area around the hotel looks abandoned, with homeless people on almost every corner.
The night we stayed, we heard gunshots — 7 or 8 times — coming from the street right in front of the hotel.
This stay was far below Hilton standards, and I would not recommend it to families or anyone looking for comfort and safety.
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