Hotel Spa Porto Cristo

This hotel was one of my final stops during a press trip with Catalan Adventures in collaboration with The Scotsman newspaper. Overall, I had an excellent time at the establishment and was thoroughly impressed by the scenic location, the luxurious room I enjoyed (with a top-notch Jacuzzi) and other features like the refrigerated hotel-brand water bottle organised ahead of time pre my arrival. The initial reception, however, let down an otherwise excellent experience as the gentleman at the desk was not friendly and set a cold tone for the establishment. Other staff, however, later demonstrated the culture of warmth and politeness I had expected and I appreciated their efforts.

Bel hôtel, emplacement idéal, grande chambre et grand lit propre, mais là où le bas blesse c’est le bruit du jacuzzi du voisin du dessus vraiment insupportable. Nous avons appelé l’accueil car nous pension que c’est notre jacuzzi qui avait un problème! Je suis contrarié car mon week-end en amoureux a été gâché et le prix de la chambre n’ai pas à la hauteur mauvais rapport qualité prix

Functional hotel. Staff not welcoming. No where to sit outside. Room uninspiring Guests located close together despite being large hotel. El Port de la Selva is lovely: it would be great to have a view/ outlook to appreciate it. Could do better!!

Situated literally across the road from the beach. Well manicured and clean hotel. Helpful and polite staff. Wonderful varied food. We thought it’s only downfall was the lack of wardrobe space/storage in the rooms. Nowhere to hang a dress without it’s bottom being crumpled and only two drawers. We managed but unpacked very little. We would however stay in the hotel again.

‘Spanish’ Traditional style town hotel, one block back from the seafront, lots of marble. Efficient checkin, food size room if slightly old fashioned decor. Quiet and comfortable. Excellent breakfast with plenty of fresh fruit, variety of fresh breads and pastries, bacon and eggs, Nespresso and normal coffee options. Didn’t use the spa.

This is the worst hotel we have ever stayed at in Catalonia (and probably the world) ever! It is simply laughable to be rated a 4 star hotel. The establishments position and exterior architecture is wonderful but that is the end of the good news. We have just spent 3 days in their best, most expensive Royal Suite room and it has been a depressing experience. Poor out-dated decor, poor quality bed and furniture, a bathroom that just doesn’t work, air conditioning that barely works and noisy. The hotel staff, from the minute you walk in to the minute you leave, can’t summon up a “hello”, “good morning” or a smile. Other public area facilities are non-existent. You are not offered any information about the resort, the hotel, the Costa Brava and there is no information about anything whatsoever in your room, apart from telling the guest what they can’t do - for example do not use the jacuzzi bath after 9pm and to ensure you leave the note on your door that the room can be cleaned before 12 noon or it won’t be cleaned that day at all. Basil Fawlty’s customer service is far better than what is on offer here. It’s worth spending a night of your life here just to see how badly a hotel can be run! Breakfast - just do not bother. It was a disgrace and practically inedible. The service at breakfast again, it’s worth going just to experience the lack of it. This hotel is simply about making money. They do not care a jot about the guest having an enjoyable experience.