Tom & John Center

One of the scariest experiences of my life - from the bar managers swearing at my small child for eating a sweet that was not purchased at their bar to the hotel owner - shouting and swearing at me too for later bringing this up with him - all in front of serving customers in their shop! The hotel room we stayed in (2 different ones - they asked us to move halfway to accommodate another booking) was small dirty and smelt of damp (no windows in the toilet) . Posters everywhere around the room with price lists for any items damaged, including apparently bed sheets having stains that they won’t be able to remove - first time I had seen something like this! Noise from nearby restaurants kept us awake all night too. Having discussed with friends who live on the island, they owners have a very bad reputation for treating their customers really badly - seeing customers left in tears in their shop and doing nothing about it. A member of their staff confirmed tbh is too; very scary and terrible experience - stay away!

This hotel is not as described. The pool is not included unless you are buying food and drink from the pool bar. Even if staying at the hotel you cannot bring your own supplies into the pool area. The separate pool for kids is a small paddling pool. The plethora of activities was non existing! I strongly wouldn't recommend this hotel to families. We included breakfast in our package, don't go hoping for a selection as on offer on the inclusive breakfast menu, 2 boiled eggs, toast, ham, cheese and a drink. Despite there being a full breakfast menu (this isn't included) Good points, the food (from the menu) and coctails were nice, good location. Large apar**ent, small complex, Bad point, beds are ROCK solid, apar**ent was basic, poorly equipped kitchen. No friendly welcome. Traveled with the family, children 9 and 11. We hired quad bikes for day and was so much fun. The water park is good and walking distance, boats trips were enjoyable. Locals are friendly. Small tip, on departure at the airport there is no water refill, you can buy 330mls water for €3.30 at the first cafe but go down stairs and it 60cents for 500mls. They basically hide the larger bottles and you have to ask for it! Pass this information on 😁

Disappointed in myself for not reading previous reviews off this place, Please as a family do not make the same mistake as I did. The staff at the pool bar are the most arrogant , Aggressive people iv ever encountered on a holiday. I stayed here with my wife and 2 children, On our second day my wife went over to the pool with my daughter who was laughing while swimming. The Baffoon behind the bar aggressively screamed at her to take our daughter out of the pool and look for somewhere else that would not disturb people. My daughter is 3 years old and was in tears as this fool screamed at them. I won’t say on here what my first thought was when my wife and daughter came back to the room visibly upset, But I decided to contact my travel agent and explain what had happened and to try to be moved to a different hotel, I was contacted back hours later with a call saying these fraudsters had stated My wife and child were causing MASS distribution in the pool ? Unbelievable! I was then told I only pay for my apar**ent the pool is a added bonus so I could not be moved as the facilities I’m paying for (the room) I am getting full use of, I explore anyone with families or young children to avoid this place as other reviews have said , They should not be advertising this as a family resort

Arrived here on the 19th September with my wife and 3 children, Went to use the pool for 45 minutes as soon as we arrived, No drama, No noise, Just 3 brothers aged 5, 8, 9 year old enjoying themselves, Spoke to the owners on the way out and away we went. Other members of our family were out on the island at the same time as us so didn’t attempt to use the pool again until 4 days later, my wife went to take the kids in to be told infront of people to take her kids to the beach as they don’t like noise in this pool. I contacted my holiday provider to be told that these jokers had stated my kids caused complaints and we left them unattended in the pool ! All to avoid accepting responsibility, AS IF WE WOULD LEAVE OUR CHILDREN UNATTENDED AT ANY POINT NEVER MIND IN ANOTHER COUNTRY ! These people are a joke, 10 nights stay we paid for and used the facilities once, THIS IS NOT A FAMILY HOTEL IN ANY WAY SHAPE OR FORM, Shame as such a lovely holiday location, My advise to anyone would be go to tisilivi but do not let these clowns con you into ruining your kids vacation

I visited this bar/pool for food n drinks last year, made welcome ect, told my daughter about And recommended it 😡it so she could bring her 3 boys this year, however after day 1 of visiting the pool she was told the boys were too noisy and would be better off going to the beach as people wanted peace n quiet, to say I'm livid is a understatement my daughter was so embarrassed and never went back to the pool they came along to ours where the boys had a lovely week no thanks to the tom n John centre YOU SHOULD NOT BE ADVERTISING AS A FAMILY FRIENDLY PLACE if you want quiet should be adult only, ALL TO HAPPY TO TAKE THE MONEY THOUGH!!!!!!!!!

Here now and sad to be leaving tomorrow (16th Sep). Eva and Yiannis are a lovely team and made everyone including us feel welcome. Nothing was too much for them and their smiles and professionalism lasts all day long. There's a lovely dining area and extensive bar by the beautiful poolside and everything we chose from the comprehensive menu was well presented and tasted amazing. Situated centrally it's been just perfect for us. We've already booked to return next June and can't wait.

The apar**ents are very basic. Kettle was a travel kettle that would not switch off itself. No toaster & no microwave cooker was a camping stove, no tea towel or cloth for drying & wiping work top. If you expect to make some sort of snack forget it. As for the shower it was so small you could'nt turn round with the most filthiest shower curtain i've seen water went everywhere it was rank. I would not stay there again they would have to improve it greatly before i went back. Its a shame because its in a great location with beach a 1min. walk & restaurants & bars.

Never again. Did not stay at hotel so can’t comment on the rooms but used the pool bar. Horrendous experience. The woman behind the bar was so aggressive to my daughter playing pool. You go on holiday to relax not to be made to feel bad. I’ll never go back there

I write this review to share our experience with you, like so many one star reviews it comes down to one or a few moments, we share this purely as a warning / watch out so people can hopefully avoid the same experience. First and foremost, Tom & Johns has a hotel, a shop and a pool bar, however the key thing to consider is that pool bar is a completely separate business. The pool bar is leased and operated by Ewa and Yanni, who also operate the Trenta Nove apar**ents behind the pool bar. We used the pool bar on our first day, the drinks were quite pricey and the food was very below average. One day, having decided not to use the pool bar again based on cost and quality, while staying in the hotel of Tom and Johns, having bought a soft drink at the shop at Tom and Johns, decided to drink said drink at the pool bar of Tom and Johns. Happy days the pool was great. Fast forward by two days and the Yanni who runs the pool bar, comes over to my partner and I and presents us with an empty can of Fanta, and declares, “I’ve watched you on CCTV, you are not allowed to bring outside food and drink here”. Two main issues with this, number 1 - unsure of Greek rules or policies but it does feel strange to be told you are being monitored in this way as opposed to any signage. 2 - if like us you booked a self catering package holiday, to be told you cannot bring in “outside” food or drink is sort of contradictory to booking a self catering break. So be it we thought, and being stubborn, each time we were thirsty we went to the shop over the next few days and drank on our balcony before going to the pool bar. On our final full day of our holiday, we were ambushed at the front gate by Eva, the pool bar owner, who told us that we are not welcome to use the facilities unless we purchase some food or drink from the pool bar. It’s our last day we think, so we go and setup on a sun lounger then go to bar, bearing in mind we had just had our breakfast and it’s only 10am, I order two bottles of water, “That’s not enough, you need to order more than water, you need to buy soft drinks or food” declared Eva. Fast forward and we are now in a position where not only can you not bring in outside food, but you must also purchase food to use the facilities. I wish that these two businesses were separate on tripadvisor so that I could rate them separately, because they absolutely are separate in the way they operate. My advice to anyone staying here, is that there is so so much choice of fantastic pool bars in Tsilivi, we found the one at St Denis, literally across the road to be absolutely fantastic, cheaper, better quality, friendlier and superior in every possible way. Don’t waste your time at this pathetic excuse of a pool bar!