New Beach Hotel

"We were welcomed with champagne and politeness. However, when we entered the room, we felt uncomfortable because it was humid and had a bad smell. We had difficulty sleeping on the first night due to the humidity. The next day, we were out at the beach. When we returned, we discovered that the floor was dirty. There were black hairs (mine is long, I am blonde, and the children and my husband have short hair, so it wasn't theirs) and dirt. The description we received from Apollo mentioned that the room was cleaned daily. When we went to take a shower, there was no hot water. We complained at the reception, and they said they would call a technician. After many hours of waiting, without taking a bath, and expecting confirmation that the water was fixed, we got frustrated because no one came to inform us, so we entered the bathroom to bathe with cold water. To our surprise, the water was suddenly fixed. On the same day, while leaving for an evening walk, we met the reception staff who asked us with a smile if everything was okay with the water now. No information was given to us. We also noticed that the curtain was simply hanging and not properly drawn in the room. The bathroom smelled terrible, and the towels were dirty with stains and hairs. The air conditioning was leaking. There was a safe in the room, which they told us was very secure. Later, we discovered that it had a hidden code from 1 to 6, so it wasn't safe at all. Our little son had an accident during the night while we were staying there; he wet the bed. When we removed the sheets, we discovered that the mattress had stains from old urine, blood, and candy wrappers underneath. The pillowcases also had stains (I can't say what they were from, but they didn't give a sense of freshness), and overall, we were disappointed with the hotel. Both my spouse and I went to the reception to express our complaints. They told both of us that the same day, at 6:00 PM, the cleaner would come again to clean the room once more. We waited until 8:30 PM, but no one came. Then we contacted Apollo and complained there. After 10 minutes, there was a knock on the door. It was the reception staff who wanted to properly hang the curtain, something we forgot to mention when we went to complain about everything else. This shows that they were aware of how awful the room was. But they did nothing about it. After 20 minutes, the cleaner came to clean our room once again. Despite the room being cleaned (supposedly, it was still dirty) every day until we left, we hesitated to touch anything, lie down on the bed, or take a bath. The bathroom was disgusting. When my son wet the bed, they did nothing to clean the mattress. I would not recommend anyone to go to this hotel. It's not worth the money. Neither the service nor the cleanliness were good. Choose something else! Cleanliness is crucial in a hotel."

Caravel Suites - Adults Only

"Ich habe bei Giotal eine 15 min Massage für Rücken und Nacken gebucht. Es war kostenlos und super angehem, totale Herzensempfelung würde ich jederzeit wieder machen :) der Sparbereich ist super schön und nach der Behandlung sitzt man ganz entspannt mit einer Tasse Tee in einem sehr ruhigen Abteil mit fließendem Wasser. :)"

Tsilivi Beach Hotel Zakynthos

"Wir waren 2 Wochen in diesem Hotel im Urlaub. Das von uns gebuchte Zimmer hatte eher 3 statt 4 Sterne Niveau, befand sich jedoch auch nicht im Hauptgebäude sondern in einem etwas entfernten seperaten Gebäude. Die Dusche war nur mit einem Duschvorhang versehen, wodurch es fast unmöglich war das Badezimmer nicht bei jedem Duschvorgang komplett zu fluten. Das Bad war aber nicht zum Abfluss abschlüssig sondern in richtung Toilette, sodass hier ein regelrechter Pool entstand. Eine Ablage für Shampoo in der Duschen wäre ebenfalls sinnvoll. Ansonsten könnten die Zimmer etwas gemütlicher eingerichtet sein. Zu Beginn unseres Urlaub bekamen wir zudem nicht wie gebucht ein Zweibettzimmer sondern ein Familienzimmer, das neben dem Doppelbett noch ein Hochbett enthielt was das ganze nicht einladender machte, immerhin könnten wir nach einer Beschwerde an der Rezeption in ein richtiges Doppelzimmer umziehen. Die ersten 2,5 Tage hatten wir zugdem nur kaltes Wasser, die Mitarbeiter waren stets bemüht dies zu bessern, jedoch hätten wir uns mehr Kommunikation zum Reparaturstatus seitens des Hotels gewünscht. Ansonsten können wir aber nichts schlechtes über das Hotel sagen, alle Mitarbeiter waren stets sehr freundlich und aufmerksam. Das Essen war brittisch angehaucht jedoch deutlich besser als in anderen Rezensionen beschrieben und immer lecker. Vorallem am griechischen Abend merkte man wie viel Spaß die Mitarbeiter daran hatten ihr Land zu repräsentieren. Besonders gut hat uns auch die Abendunterhaltung gefallen, auch hier hat man gemerkt das Matt und Marina mit Spaß an der Sache dabei sind und immer gute Laune verbreiten haben. Als Katzenliebhaben hat uns außerdem gut gefallen, dass fast immer die gleichen Katzen beim Hotel waren und sich auch die Mitarbeiter gut um diese mit Futter und Wasser kümmerten."

Anetis Hotel

"We returned yesterday and I must say it was an excellent choice: kindness, cleanliness, location... in short, everything you could want... highly recommended"

Altura Hotel Zakynthos

Di Palai

"After reading a couple of the reviews I was a little bit skeptical of staying here however you defo should not be, we have just returned from staying here and it was fantastic everything you need in a hotel. We went as a couple and for us it was ideal, we stayed in a studio and it was cleaned every single day by maids who were lovely, and all the staff were super helpful and friendly. Breakfast was perfect, even tho continental some mornings you had the options of bacon and egg. Drinks were very cheap from the pool bar and there is even a swim up bar in pool, we never had any issues at all getting sun beds there aren’t many but it’s not a busy hotel so there is always some spare, even after going out for the morning we managed to get beds! Air con is a little bit pricey for the week (90 euros) however we were able to look over that because it was a lovely hotel stay, safe boxes were not expensive to hire for the week just 40 euros and they are located in the reception. The pool was lovely also . We even got lunch from the pool bar one afternoon and that was also delicious and very reasonable."