Haustierfreundliche Hotels in Bansko

We are very grateful to Janitsa for her immediate and professional attention at check-in. She was really sincere with our needs throughout our stay. A lot has been written about the air conditioning, but it has been improved and was available upon request. Most facilities in Bansko do not usually have air conditioning because winter is the main season, but this is one of the few hotels that has air conditioning and is comfortable even in the summer. The facilities have been renovated and the rooms are clean and modern. We planned to stay two nights, but are considering an additional night because of the staff and comfort. If you have an IT visa, you would be super happy if you could stay here long term.

Our visit was out of snow season. Many of the nearby pubs and restaurants were closed but that’s to expected. Breakfast had one of the best buffets ever! Amazing yoghurt, a chef on hand to make you omelettes how you want, and proper barista coffee makers, who don’t mind making you more than 1 coffee. Loads of helpful staff. Staying here with my family, there was a kids club, though my 8 year old was to cool for that. Several pools and some heated. Whilst next door was a massive jumping feature (much more than a castle) kids from 4-11 could have stayed on there all day. The inflatable was meant to cost 10 leva for 20mins but some days there were no one there and when my kids time was up and I tried to pay more they would not take it. Rooms are old, but clean and featured a lot of wood, loads of storage and reasonable size. Restaurants in the hotel, like the hotel itself, are rather expensive. There was a great alternative 10m up and across the road, which served a variety of food. Though I do recommend walking to main village centre and trying a tavern with local cuisine. A few times we went to reception and could not find anyone available and after waiting usually gave up. The most amazing aspect for me, was the spa relaxation zone, Which included a “Shower experience”, multiple sauna’s with differing degrees, a few hot steam boxes again with differing degrees, and an ice box which had ice/snow but wasn’t that cold. I haven’t experience all this before coming from Australia so I thought it was pretty cool to give all these a go and my skin felt wonderful afterwards. Also the toiletries are Salvatore Ferragamo were wonderful. During the warmer months there is plenty of hiking trails and that sort of thing, but next time if I ever get a chance to come back to Bansko it will be in the winter months. I would love to stay at the Kempinski Hotel Grand Arena Bansko again, but the biggest drawback was cost!

I cannot understand why this hotel is not scoring higher, we loved it! Rooms recently renovated so lovely modern interior & very clean. Comfy beds, great pool area with steam room, a few saunas and jacuzzi. Food is amazing. We stayed 4 nights on half board and never had a bad meal! The soup every night was outstanding, especially carrot & ginger on Friday night! Great choice at breakfast and love that they leave drink machines on for both meals. Usually they're turned off at dinner. Staff very attentive and fast at clearing dishes in restaurant. Also great location with ski shuttle bus to gondola free of charge or about 10 min walk.