Hotels mit Balkonen in Bansko

All comments are highly distorted. If you visit the hotel during the week and not at the weekend, your breakfast will be moved from one restaurant to the other without you being notified. When you ask the reception why the guests are not notified, you get an answer from the receptionist: ”I can't do anything”, instead of an apology. Spa and pool hours are fixed from 8am to 8pm. The reception is also not sure about the opening hours of the pool. It turns out that the outdoor pool for adults is open until 6pm, not the children's pool until 7pm. No one cares that there are guests at the hotel. Anyone who wanted could ”melt” in the children's pool. In the morning, the outside pool starts when the lifeguard wants to come to work. You go in for breakfast and after 10 minutes a girl runs up to you, who has realized that she works at the hotel and comes to ask you which room you are from. Extremely poor breakfast variety. In the evening after 9pm there is no one to make you a cocktail at the lobby bar. Overall score:0. No one cares or wants to make you feel comfortable as a guest in the hotel.

Our visit was out of snow season. Many of the nearby pubs and restaurants were closed but that’s to expected. Breakfast had one of the best buffets ever! Amazing yoghurt, a chef on hand to make you omelettes how you want, and proper barista coffee makers, who don’t mind making you more than 1 coffee. Loads of helpful staff. Staying here with my family, there was a kids club, though my 8 year old was to cool for that. Several pools and some heated. Whilst next door was a massive jumping feature (much more than a castle) kids from 4-11 could have stayed on there all day. The inflatable was meant to cost 10 leva for 20mins but some days there were no one there and when my kids time was up and I tried to pay more they would not take it. Rooms are old, but clean and featured a lot of wood, loads of storage and reasonable size. Restaurants in the hotel, like the hotel itself, are rather expensive. There was a great alternative 10m up and across the road, which served a variety of food. Though I do recommend walking to main village centre and trying a tavern with local cuisine. A few times we went to reception and could not find anyone available and after waiting usually gave up. The most amazing aspect for me, was the spa relaxation zone, Which included a “Shower experience”, multiple sauna’s with differing degrees, a few hot steam boxes again with differing degrees, and an ice box which had ice/snow but wasn’t that cold. I haven’t experience all this before coming from Australia so I thought it was pretty cool to give all these a go and my skin felt wonderful afterwards. Also the toiletries are Salvatore Ferragamo were wonderful. During the warmer months there is plenty of hiking trails and that sort of thing, but next time if I ever get a chance to come back to Bansko it will be in the winter months. I would love to stay at the Kempinski Hotel Grand Arena Bansko again, but the biggest drawback was cost!

This hotel was excellent in every way. The spa facilities were superb and spotlessly clean. The food was excellent – both breakfast and dinner. We also found the staff very friendly and welcoming. And our run was twice the size of what we would get in a western European ski hotel We would most definitely recommend this hotel.

Das Hotel ist für jemanden geeignet, der nur schlafen und duschen möchte, aber sicherlich mit einigen bedeutenden Verbesserungen tun kann. Die Türen sind sehr schlecht verhängt, so dass es Lücken auf der oberen Seite gibt, die zu Ton reiten. Es gab zweifelhafte Draht in einem der Kupfer. Es gab Glas und Tassen, aber keine Werkzeuge. Die Reinigungsmittel ließen 2 Badematten statt ein Handtücher. Das Personal war insgesamt freundlich und willkommen. Der Barmann war wunderschön und ging oben und darüber hinaus für uns. Ich würde noch einmal hier bleiben, wenn sie diese Verbesserungen vorgenommen haben.

I cannot understand why this hotel is not scoring higher, we loved it! Rooms recently renovated so lovely modern interior & very clean. Comfy beds, great pool area with steam room, a few saunas and jacuzzi. Food is amazing. We stayed 4 nights on half board and never had a bad meal! The soup every night was outstanding, especially carrot & ginger on Friday night! Great choice at breakfast and love that they leave drink machines on for both meals. Usually they're turned off at dinner. Staff very attentive and fast at clearing dishes in restaurant. Also great location with ski shuttle bus to gondola free of charge or about 10 min walk.

Ein Aufenthalt in Regnum Bansko ist definitiv wert. Das Hotel liegt im oberen Bereich der Stadt, nur einen kurzen Spaziergang vom Gondola-Station entfernt, bietet alles, was man für einen schönen Urlaub benötigt: Innen- und Außenpools, Wasserslides, Sportplätze, Whirlpool, Massagezimmer. Das Hotel ist in der Nähe des Dorfes Banya abhängig, wo mehrere Pools mit thermischer Wasser bei Temperaturen zwischen 28 und 39 °C kostenlos von den Hotelgästen genutzt werden können. Die Suiten sind groß genug und können Familien mit bis zu vier Kindern beherbergen. Das Hotelrestaurant bietet eine Vielzahl von Gerichten der nationalen und internationalen Küche, eine riesige Salatbar, Desserts, Obst und Gemüse. Die Öffnungszeiten sind für alle Besucher längst genug und es gibt immer genug von allem, so dass man nicht schnell zu seinem Lieblingsgericht. Das Personal ist sehr nett und Kundenorientiert. Alle Anfragen werden innerhalb von wenigen Minuten befriedigt, unabhängig von der Zeit des Tages oder der Nacht. Ich kann nur mit meinen Kindern abschließen und dann fragen: ”Wann gehen wir wieder zu diesem großen fünf-Sterne-Hotel in Bansko?”