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Verifizierte Bewertungen
Lage4.3
Ausstattung3.9
Service4.2
Sauberkeit4.2
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Alle Bewertungen(147)
Positive Bewertungen(139)
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Großartige Zimmer(27)
Freundliches Personal(24)
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In der Innenstadt gelegen(11)
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Verkehrsgünstig gelegen(8)
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Bequemes Bett(5)
Negative Bewertungen(8)
Gastnutzer
Standardzimmer mit Kingsize-Bett
Aufenthalt im Dez. 2024
Single
6 Bewertungen
5.0/5
Hervorragend
Gepostet am 23. Jan. 2025
Es ist ein sehr schönes Hotel.
Antwort der Unterkunft: “Thank you for the kind words! We're so glad to hear you enjoyed your stay. We hope to welcome you back soon!”
Richard Geyer
Standardzimmer mit Kingsize-Bett
Aufenthalt im Dez. 2024
Pärchen
10 Bewertungen
5.0/5
Hervorragend
Gepostet am 27. Jan. 2025
I recently had the pleasure of staying at Mercure Perth on Hay, and I can confidently say it was an amazing experience from start to finish!
✨ The Stay: From the moment I arrived, the staff made me feel incredibly welcome. Their hospitality was top-notch, always friendly and ready to assist with anything I needed. My room was spotless, well-appointed, and had one of the most comfortable beds I’ve ever slept on. The location was also perfect, making it easy to explore the city.
🍽️ The Breakfast: Hands down, one of the best parts of my stay! The buffet was well-stocked with fresh and delicious options, from warm pastries to a hearty selection of hot dishes. Plus, the coffee was fantastic—exactly what I needed to kickstart my day!
If you’re looking for a comfortable, centrally located hotel with exceptional service and a great breakfast, I highly recommend Mercure Perth on Hay. I’ll definitely be back!
#MercurePerthonHay #HotelStay #LuxuryTravel #AmazingBreakfast #PerthHotels
Übersetzen
Antwort der Unterkunft: Dear Richard,Thank you for your feedback, we are glad that you enjoyed your stay with us at Mercure Perth on Hay. We as Mercure Perth on Hay always strive to exceed our guest's satisfaction and, on this occasion, we are happy that we were able to meet your expectations. We will share your positive feedback with our kitchen, housekeeping and front desk. We look forward to welcoming you gain.RegardsYogesh
Gastnutzer
Standardzimmer mit Kingsize-Bett
Aufenthalt im Dez. 2024
Single
10 Bewertungen
4.5/5
Großartig
Gepostet am 20. Jan. 2025
It's in the city center but far away from the noise,the service is very good,I recommend this place as a good choice when you visit Perth
Übersetzen
Antwort der Unterkunft: Dear Guest We thank you for your positive feedback and we're glad that you liked the location and services provided by our team. We certainly look forward to welcoming you back again.Best RegardsMercure Perth on Hay
SydSydney
Standard Zimmer mit Queensize-Bett
Aufenthalt im Dez. 2024
Anderes
13 Bewertungen
3.5/5
Gepostet am 14. Jan. 2025
3rd stay here over last 6 or so months. I don't know, but it seems a bit less attractive to stay here now. The room is essentially minimalist but perfectly acceptable. Room was very noisy on level one next to an equipment room, but the rate I paid was good so I have no complaints on that.
The really big issue was the clearly misleading marketing in the lifts. It advertised a breakfast deal for $20, but when I rang to book breakfast the receptionist had to check with someone and recieved a short reply "you have buy for every night of your stay". ie 5 breakfasts.
The really great thing about this hotel is breakfast and more from 6am at the Dome, a west Australian cafe chain out the front two right turns, next corner.
Unsure if I'll return to this hotel. For me now it's in thumbs down territory, primarily for the deception where it matters muchly, the stomach ransomed to the pocket.
Übersetzen
Antwort der Unterkunft: Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay, especially regarding the breakfast promotion and the noise from the equipment room. We take your concerns seriously, and will review the marketing in the lifts to ensure it accurately reflects the terms of our offers.We truly appreciate your positive mention of the breakfast at the nearby Dome café, and we’re sorry to hear that this experience has led to doubts about returning. Your feedback is valuable, and we will use it to improve the guest experience. We hope you'll consider giving us another chance in the future.
FairuzKhan
Standardzimmer mit zwei Einzelbetten
Aufenthalt im Sept. 2024
Reise mit Freunden
2 Bewertungen
4.7/5
Wunderbar
Gepostet am 3. Nov. 2024
Good place to stay - excellent value, great central location & near to everywhere you want to go. Rooms are spacious too. Highly recommended.
Übersetzen
Antwort der Unterkunft: Thank you for your fantastic review! We're so happy to hear that you found our location convenient, the rooms spacious, and overall excellent value for your stay. Your recommendation means a lot to us! We look forward to welcoming you back the next time you're in the area.
Gastnutzer
Standardzimmer mit Kingsize-Bett
Aufenthalt im Jan. 2025
Business
1 Bewertungen
2.7/5
Gepostet am 21. Febr. 2025
Room was dirty. Table had food stain from previous stayers. Shower pump bottles for Body Soap and Shampoo were completely empty. I bought my own soap. I ordered a fish dinner to my room. It was only just edible if I removed the batter. Batter was saturated in oil. Tea spoons for coffee were not washed from previous stayers.
Overall Poor experience. Pathetic.
Übersetzen
Antwort der Unterkunft: Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay. Cleanliness and guest satisfaction are very important to us, and we deeply regret that we fell short in this instance. We will immediately address the concerns you raised with our housekeeping and kitchen teams to ensure this doesn’t happen again. We truly appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back for a more pleasant experience in the future.
Gastnutzer
Superior-Zimmer (Kingsize-Bett) (Balkon)
Aufenthalt im Juli 2024
Single
1 Bewertungen
3.0/5
Gepostet am 13. Aug. 2024
The room was decent but the body wash and shampoo wasn't refilled. Had to squeeze hard to get little. Didn't stayed for the night. Would be nice if they properly check the amenities before letting people to stay.
Übersetzen
Antwort der Unterkunft: Dear Guest,Thank you for your feedback. We apologize for the inconvenience you experienced with the body wash and shampoo. Your comments are important to us, and we will ensure that our housekeeping team checks the amenities more thoroughly in the future. We hope to have the opportunity to welcome you back and provide a better experience.Best regards,Mercure Management Team
Hwee kiang
Deluxe Zimmer mit Kingsize-Bett
Aufenthalt im Juli 2024
Pärchen
11 Bewertungen
4.5/5
Großartig
Gepostet am 20. Aug. 2024
Everything is nice except that we had to pay $35 for paying inside the hotel . We were only told after payment that street parking is free.
Übersetzen
Antwort der Unterkunft: Thank you for your feedback. We apologize for any inconvenience caused by the parking fee. We’ll ensure to inform guests about free street parking options in the future.
SweetsLJ
Standardzimmer mit Kingsize-Bett
Aufenthalt im Dez. 2024
Single
13 Bewertungen
4.2/5
Sehr gut
Gepostet am 30. Jan. 2025
Dated rooms but everything else such as comfort, space, and customer care was above average. I would stay again.
Übersetzen
Antwort der Unterkunft: Thank you for sharing your feedback! We're glad to hear you were pleased with the comfort, space, and customer care during your stay. We truly appreciate your positive comments and will take your feedback about the room's condition into consideration as we continue to make improvements. We’d love to welcome you back again soon!
Tatiana
Deluxe-Zimmer (Queensize-Bett) (Balkon)
Aufenthalt im Dez. 2024
Single
21 Bewertungen
5.0/5
Hervorragend
Gepostet am 29. Jan. 2025
the room was comfortable and nice
Really big bad, nice view, balcony was good
The personal was really kind and helpful
Übersetzen
Antwort der Unterkunft: Dear Tatiana,Thank you for your positive feedback. We are glad that you enjoyed your stay with us at Mercure Perth on Hay.We look forward to welcoming you again.RegardsYogesh
Gastnutzer
Superior-Zimmer (Kingsize-Bett) (Balkon)
Aufenthalt im Dez. 2024
Single
6 Bewertungen
3.7/5
Gepostet am 16. Jan. 2025
Comfortable bed, plenty of space, bar and restaurant down stairs is good. Was cheaper than other hotels in area and more professional looking hotel.
Übersetzen
Antwort der Unterkunft: Thank you for sharing your experience! We're so happy to hear that you enjoyed the comfortable bed, spacious room, and our bar and restaurant. It's great to know you found us both affordable and professional. We truly appreciate your feedback and look forward to welcoming you back!
Gastnutzer
Standardzimmer mit Kingsize-Bett
Aufenthalt im Nov. 2024
Pärchen
1 Bewertungen
4.7/5
Wunderbar
Gepostet am 4. Jan. 2025
We were a bit put off by the negative reviews so didn’t really expect much. However from the moment we stepped into the hotel we were pleasantly surprised by everything. Staff welcomed us at the reception with a smile and assisted us with the check-in. The room was spacious with a lovely view over the Cathedral grounds. Bed was very comfy and we had an excellent sleep. The hotel is central in Perth CBD and close to the river as well. Breakfast was sufficient and it’s nice that you can sit outside as well. All up a very enjoyable experience and we couldn’t fault it. We will definitely be back.
Übersetzen
Antwort der Unterkunft: Thank you for your positive feedback! We're glad to hear that you enjoyed the central location of our hotel and customer service from our team members. We hope to welcome you back soon for another great stay!
Gastnutzer
Standardzimmer mit Kingsize-Bett
Aufenthalt im Nov. 2024
Single
3 Bewertungen
4.2/5
Sehr gut
Gepostet am 10. Febr. 2025
Good was great, service was friendly as it could be since I checked in during the evening.
Overall pretty alright :)
Übersetzen
Antwort der Unterkunft: Thank you for your kind feedback! We're glad to hear you had a pleasant experience. We appreciate your understanding with the evening check-in and hope to welcome you again soon! :)
Gastnutzer
Standardzimmer mit Kingsize-Bett
Aufenthalt im Nov. 2024
Single
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 29. Dez. 2024
It was centrally located in the Perth city cbd and every thing was convenient to access. There were very nice staffs and good hospitality there fully recommended
Übersetzen
Antwort der Unterkunft: Thank you for your positive feedback! We're glad to hear that you enjoyed the central location of our hotel and customer service from our team members. We hope to welcome you back soon for another great stay!
LINGXING
Standard Zimmer mit Queensize-Bett
Aufenthalt im Nov. 2024
Pärchen
9 Bewertungen
3.7/5
Gepostet am 19. Dez. 2024
Breakfast is fine, location is not bad, overall is fine. Could be better if comes with car parking free
Übersetzen
Antwort der Unterkunft: Dear LingxingWe thank you for your review. We're glad that you enjoyed your stay with us and likes the breakfast. We understand your frustration about the car park fee, but we've maintained the standard prices equivalent to nearby location and made sure that the guests will not feel overcharged. We hope to have you back here soon.Warm RegardsNishant Deswal