Yelizaveta
19. Februar 2024
The property is great, the staff was wonderful as well. What i didnt like was that I paid for a Deluxe room (which is the 4th room up from the least expensive) and it was supposed to come with a bathtub (i specifically booked this category because of the tub). I also emailed weeks in advance inquiring about the VIP upgrade and was told that would be done upon arrival. Upon arrival i was assigned a room without a tub and it didnt look like a deluxe (the view was also of a back alley). When i voiced my displeasure with not getting a room i paid well in advance for (never mind the upgrade) so then after being told nothing else was available i made a face and the woman who was checking us in was kind enough to find us a proper room. Also there was no bottle of champagne just a voucher for a glass. Other than that our stay was wonderful and i cannot fault the hotel in any way. Rooms are beautiful and clean, staff super friendly and helpful and location is great.
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