Hilton Aruba Caribbean Resort & Casino

Ich habe einen Aufenthalt im Hilton Aruba Caribbean Resort & Casino vom 22. bis 26. Juli 2025 gebucht. Die Zahlung erfolgte über Trip.com, Buchungsnummer *************, PIN: ****************. Meine Beschwerde lautet wie folgt: Ich hatte ein Zimmer mit eingeschränktem Meerblick gebucht, wurde aber neben einer Baustelle untergebracht. Außerdem wurden wir nicht darüber informiert, dass der Fitnessraum aufgrund von Renovierungsarbeiten geschlossen war. Ich zahlte 1.933.960 CLP, inklusive 213.628 CLP Mehrwertsteuer und 11.296 CLP Kurtaxe. Im Preis war nicht vermerkt, dass das Hotel mir zusätzlich 400 US-Dollar an RM-Regierungssteuer und Resortgebühr berechnen würde. Die Werbung von Trip.com ist daher irreführend. Wir haben versucht, das Hotel zu kontaktieren, was jedoch nicht möglich war. Weder das Hotel noch Trip.com waren bereit, eine Lösung zu finden. Die Buchung dieses Hotels über Sie war daher eine negative Erfahrung. Ich wäre Ihnen dankbar, wenn Sie mir mitteilen könnten, was ich tun muss, um eine Rückerstattung des zu viel berechneten Betrags zu erhalten, und an wen ich mich wenden kann, da Ihr Service unpersönlich ist.

I loved the new Shore Club thee place to watch sunsets and the food and atmosphere were marvelous.

We were aware that there would be construction around the hotel while Hilton expands, and for the most part it wasn’t an issue. The disappointment was that only one of two pools was open, meaning that sometimes it was hard to find seating around the pool area. Beach loungers were easy to book and a selection of them were free each day. Palm beach is really beautiful and it was nice to have it so accessible to the hotel. On the whole, service at the hotel was great, there were a couple of staff members who were potentially having a bad day but generally Aruban’s are extremely friendly. Violet, was in charge of cleaning our room throughout our stay and she was just lovely! Although not the hotel’s fault, I was told at Che k-in that there was an extra resort charge each day. Trip.com said there would be a small government tax. But mentioned nothing about the resort fee. The government tax was also more than trip.com stated on our booking confirmation.

We loved our stay at Hilton Aruba and we cannot wait to come back next year!

The location is perfect

La playa del hotel es excelente! Ademas destaco la ubicación y la cantidad de lugares gastronómicos que tiene para ir caminando.

Incrível. Recomendo!

酒店位置非常差，因為對面馬路有好多餐廳。餐廳嘅音樂音量非常大，而且係通宵咁開。我住嘅房間都可以聽到。 酒店房間嘅冷氣機噪音都好大。 預訂酒店嘅時候冇提到酒店正在進行翻新工程，去到之後才知道佢哋進行翻新工程。有些設施需要關閉。例如鄰近酒店房嘅停車場關閉咗。其中一個游泳池亦都關閉。而且景觀唔好睇又有噪音等等。 我訂嘅係海景房間，但係觀景非常差。只有小部份可以見到海而且距離很遠。以我哋訂房嘅價錢絕對唔值。

The staff was generally very friendly and helpful. The grounds are beautiful. We felt safe on the property. Overall, my wife and I had a wonderful time. However, considering the Hilton’s resort fee, one should not have to pay an extra fee to get a palapa closer to the water. Also, most of the palapas did not have hooks on them, so our beach bag was out of view if we left it by our palapa. Lastly, beware of cab drivers overcharging from and back to the airport. This time we were charged $41 from the airport to the Hilton and then we were charged $45 from the Hilton to the airport. We were just in Aruba this past December and stayed at the Hilton and our cab fare was $35 both ways.