Sheraton Grand Tel Aviv

Dear Sir/Madam, I am writing to express our disappointment with the service we received at the Sheraton Hotel in Tel Aviv during our recent visit. As international guests, we had high expectations for a seamless and comfortable experience, but unfortunately, our encounter fell short of these expectations. Our group consisted of ten people, and we dined at the Manara Restaurant within the Sheraton Hotel. Following our meal, we approached the Hotel receptionist/concierge to request assistance in ordering taxis to transport us back to our respective hotels. Regrettably, our request was met with a refusal to help us arrange transportation. The receptionist suggested that we use a local taxi app, which posed a challenge as international visitors without access to the app. Despite our explanation, we were met with further reluctance to assist us in organizing taxis. Consequently, we were left with no alternative but to venture outside the hotel to hail taxis on the street. This experience was far from the level of service we anticipated at a renowned establishment like the Sheraton Hotel in Tel Aviv. It was, in fact, the worst experience we have encountered during our travels. We believe that a five-star hotel should consistently provide exceptional service to its guests, and we were disheartened to find that this was not the case during our stay at the Sheraton. We hope that our feedback will prompt improvements in customer service and ensure that future guests do not encounter similar difficulties. We trust that you will take our feedback into consideration to maintain the reputation of the Sheraton Hotel as a premier destination for international travelers.

The hotel is fully updated, the service is fantastic, the rooms spacious and comfortable - as a many-times- business traveler over many years to Israel, this was perhaps my best hotel experience. No complaints. Also- 1st class business lounge.

Stayed with my family for the weekend at the Sheraton Tel Aviv. Hotel is literally right across the street from the beach in an amazing location. Beach has a great vibe and tons of people hanging out, playing volleyball and soccer and just having fun. Hotel amenities were great, especially the club lounge perk as a Platinum member. There was food in the lounge all day long and it even included a scaled down, yet still significant version of the amazing full buffet downstairs. Rooms were recently redone and the entire staff was super nice and helpful. Would highly recommend this hotel to anyone looking for a centrally located, top notch hotel.

We spent there 2 nights and three days. great hotel with a great location in tel aviv. big rooms, everything is very clean. the food is very good and the staf is so nice, specially Ira and Henri. We will definitely go back there . Thank you very much !

Great hotel, great location, great team! We celebrated our anniversary and felt like a royal couple thanks to the wonderful team. Special thanks to Mazal, Guy, Janice and Marry-Ann but not only. They are all wonderful. We will be back shortly.

We arrived at the Sheraton Tel-Aviv on May 7th, 2024, for a 14-night stay. We were welcomed warmly by Henri at the front desk, and he directed us to the Club Lounge level on the 18th floor. Mazal the Club Lounge manager greeted us with big hugs. We have been a frequent visitor to the Sheraton Tel-Aviv on every trip to Israel since 2007. We stayed on the 19th floor with a room looking toward Jaffa. The entire staff at the Club Lounge level was very professional and made our stay one of the best, although the war in Gaza was raging on during our stay. The food at the lounge level was superb and exceeded our expectations. The great breakfast and dinner prepared by chefs Alexander and Lilach were delightful. The service by the entire staff including Guy, Adan, Elana, Janice and Mary Ann was excellent.