Augusta Eco Wellness Resort 4 - SPA Access included

El Servicio es escelente, todo muy limpio. Buena ubicación. Las instalaciones están muy bien, lo recomiendo. Seguro que volveremos.

Todo genial, personal muy amable, habitaciones amplias y muy limpias.

Fabulous hotel with amazing spa facilities. Staff were kind and attentive, facilities were great. Spa trea**ents were spectacular. Rooms are clean and very comfortable. The decor could do with ‘decluttering’. Used to staying in five star hotels and Augusta surpassed expectations. To Fix: 1. The food is really bad and overpriced. Unforgivable given how good food is in Galicia. DO NOT BOOK HALF BOARD. The hotel must fix this. We went to restaurants around the area and the food was amazing. 2. Charging for delivery of room service is wrong. 3. There is a lack of staff and this is evident. 4. They should not charge to play games in the playroom (darts / futbolín) 5. Rooms need hooks for wet clothes!!! All this said, I loved the hotel, the spa and the people. Thank you Augusta

The bedrooms were very comfortable, clean and beautifully furnished. They include a small kitchenette with fridge and coffee making facilities. The spa facilities were also excellent. I’ve never seen so many hydrotherapy jets and jacuzzis in one hotel. We enjoyed the sound bath, massages and floatarium. There was a daily programme of wellness activities including yoga, Pilates, sound baths etc. The staff on reception were excellent, with an efficient and friendly check in / check out. The buffet breakfast was good with a wide selection of hot, cold and wellness breakfast items. The major downside was the restaurant and bar service. There were very few staff available to serve food and drinks, so dinner service was incredibly slow despite the best efforts of the waiters / waitresses. It is a short 10 minute walk to the restaurants in town so we found this was a reliable alternative option for speedy service and a wider menu. There are restrictions around pool access for children. Accommodation in building 2 has a large pool that is accessible to 5-12 year olds. In building 1, there is a small unheated pool for 5-12 year olds (very cold water even in mid August) and an aqua play area for small children. The other pools in building 1 are exclusively for over 12s. Building 2 is better for families as it also houses the kids club, but the differences between the two buildings weren’t clear when we booked. The styling at the hotel is eclectic. It has a unique maximalist style with an incredible array of colourful props and lighting styles in every space of the hotel. We found it fun, but not a hotel for minimalists. The Augusta is primarily a spa with excellent accommodation. If it can improve its food and drink offerings, it would truly deliver on its ‘relax’ promise. More broadly, Sanxenxo has a lovely beach and lively seafront with lots of restaurants and ice cream shops.

Beautiful resort with nice relaxing spaces: swimming pools, SPA, Yoga and trea**ents. The hotel is incredibly well maintained and the decoration is magical. The staff super welcoming and helpful when asking for advices. The food amazing. Super experience

We wanted to like this place but it fell far short of value. We stood in line for 45 mins with two small kids in order to just check in, only one person checking in lines of guests at the height of the season. Although we speak three languages, that was not a barrier. The interest in providing good service was. Nothing about the resort was explained so we really didn’t know what was going on. The checkout process was equally as long. The kids facility from playgrounds to pools were broken, non functional and extremely dirty. Large spiders were all of the kids pool area, rocks in the kids pool and overcrowded. The steam sauna was non functional and only one of two Swedish saunas was actually hot. Our rooms lock was broken, the hammock was broken, many items in the bathroom were broken. We couldn’t complain about it because no one answers the phones, probably because they are so busy checking people in and out. The breakfast was lacking in freshness, quality and consistency. The juicer was often broken, egg shells in the scrambled eggs, no coffee at one point. No table linens, forks knives, we had to get them ourselves. At one point when asking a staff member a question, basic about locations of things at the resort. She walked away saying she didn’t know and left. Just sad it didn’t live up to its hype and it was likely once a nice place. Not maintained and understaffed now.

HICE UNA RESERVA POR TELÉFONO PARA REGALO DE SAN VALENTIN, LA HAGO POR TELÉFONO PORQUE ONLINE SÓLO SE PUEDE RESERVAR MÍNIMO DOS NOCHES SI IMPLICA NOCHE DE SÁBADO Y MI PAREJA TRABAJA DE LUNES A VIERNES DE MAÑANA Y TARDE Y EL SÁBADO POR LA MAÑANA, Y YO TRABAJO ALGUNOS FINES DE SEMANA CON LO QUE SÓLO PODEMOS IR ALGUNA NOCHE DE SÁBADO, ME DICEN QUE A VECES SE PUEDE RESERVAR UNA SÓLA NOCHE DE SÁBADO SI LA TIENEN DISPONIBLE, LE DIGO QUE EL ÚNICO FINDE QUE PUEDO ES 11 A 12 DE MARZO, ME HACEN LA RESERVA MAL PARA 11-12 DE FEBRERO, NO ME PARECE NORMAL QUE TE OLIGUEN A RESERVAR DOS NOCHES POR QUERER IR EN SÁBADO PORQUE NO TODO EL MUNDO POR TRABAJO PUEDE IR DOS NOCHES Y NO VAS A PAGAR DOS PUDIENDO DISFRUTAR SÓLO UNA Y QUE SE EQUIVOQUEN EN EL MES DE RESERVA.

I had the pleasure of staying at Augusta 1 for 9 nights and it was like a home away from home to me. Firstly the reception team who greeted me - Jacqueline, Miguel and Alba - were very friendly and helped with room/special requests. Everyday I had a great breakfast from the extensive choice of hot/cold buffet with much of the produce grown and made on site. Having a juicer was amazing too! Dinner at Potus restaurant was equally good, the food was simple yet delicious , fresh and often with a Galician (local) twist - I received fantastic service from Gustavo, Vanessa, Alex, Fran, Ernesto and Artem. The Spa was my key reason for visiting and I had expert trea**ents such as massage , facials with the u**ost professional service from Lucia, Cris P, Javier, Kilani and Monica. I recommend however that there is at least a high level description / list in English of the spa trea**ents or at least a QR code (I think this is in the works) Also a timer in the flotarium would be good as I had to rely on someone reminding me to finish up. Overall the resort lived up to expectation, it has a homely yet eclectic boutique feel, I suggest to the team to consider more English tv channels as the only one is BBC news. Thank you for a great stay and I will definitely be back again!

This is our second visit. Our first visit around two years ago was fantastic. My kids were enjoying all the spa facilities at Augusta 2 without problem. They always want to come back. But our second visit was really disappointed. As we were only three of us, a 6 and 3 and half years old kid and my self. While we were enjoying the big pool, a stuff came and told me that this pool is for min 6 years old, so we had to move to the baby pool. I can not leave my 6 y/o girl alone in the big pool. They sell the hotel as kids friendly but they don’t really have things for kids in spa. One Baby pool and one pool for minimum 6 years old. The rest are for minimum 12 years old. Means baby until 6 years old they will have to stay only in the baby pool. Of course they will get bored. At the end my 6 years old only sitting down watching mobile phone as I can not company her to the big pool, I had to stay with the small one because he is not allowed to go to the big pool. If it is for safety reason I am sure they are safe because they are stick to the parents, second with the amount of money they charge they can hire a lifeguard! They sell the hotel for minimum stay of 2 night. How can you expect toddler to play for 2 days only at babypool??? Before you book the hotel think twice is your toddler will be happy only in the babypool or you will fight all day long not to go to the bigger pool!!