Dkaljuvee
17. September 2021
This hotel has a dream team of guys who interact with the customers and whoever has trained them needs to be commended! Victor, Alex, and Santiago all went out of their way to help us even before we arrived. I needed to arrange a taxi from the hotel after dropping off my backpack (I was walking the Camino) and Victor arranged a competent and reasonably priced taxi (Francisco Javier) who not only drove me to the airport in Santiago de Compostela, but also picked me up from there again in three days. On the morning of my pick-up, Victor and Santiago ensured that my wait for the taxi was comfortable and Alex was waiting for me three days later when I returned. Alex helped us with booking a boat in another city and arranged for our clothes to get cleaned there at the hotel. I had not expected to swim on my trip, but this was no problem for Santiago, he disappeared a few minutes and came back with a pair of swimming trunks that were just my size. I've never had that happen in even the most fancy hotels I've stayed in. All the other's comments about architecture, breakfast, cleanliness, and so on is something that one might expect from a four star hotel, but to get three superstar employees in one visit is extraordinary. Thank you gentlemen, and I hope to see you on my next stay as this place is certainly one to return to.
Übersetzen