Crosby Street Hotel

While I typically visit New York on business, I decided to take weekend trip with my wife and had the most amazing time. The service was incredible starting at check-in throughout our stay - we loved the Crosby Bar (visited a few times). Huge thanks to the team, hoping to visit again soon for a quick getaway!

A really disappointing stay. Customer service let it down, though some staff really lovely. 2 stars for the decor, also lovely as you'd expect and location. I booked for 4 nights with my daughter on our way from LA back to London. Well, I thought I booked and planned for 4 nights. I initially needed to change our dates from the Sunday-Thursday and emailed the hotel to switch our dates to a day later Mon- Fri. I made sure to spell it all out, so no confusion (day/month mixup etc). They got back to me straight away and said no worries we have you booked in for the Monday-Friday now instead. Amazing! But I didn't check the reconfirmation email! Always check! My big mistake. Lesson now learned. I didn't think any need (other big mistake). So we arrived after a long travel day and a 430am start, slightly delirious. The person behind the desk "so we have you booked in for 3 nights until Thursday". Wait, what? I was so tired I forgot about the emails and just thought maybe I stuffed up when booking. (It’s happened) They very sweetly said they had no rooms at all for the Thursday night so we couldn't extend. but to check back the next day as things change all the time! So tired we thought we'd sort it the next day. The weird thing was when I looked online to see if rooms available, there were. Go figure. So I booked a Deluxe Room Top Floor - I had a stroke 8 years ago so have some noise-sensitivity and wanted to be as far from the street as possible. My daughter booked a Deluxe Room. It was on the 6th floor, mine on the 8th and no difference with noise. My advice, don't bother paying the extra 300 - my daughter's room was much bigger and nicer, with a much nicer, bigger bathroom, my room was tiny. I thought mine would be nicer or at least the same as I paid more. Wrong! While her room was opposite the 2 main elevators, not so great, mine was right beside the service elevator, really bad. When I said something later, the person behind the desk said yes but it doesn't ding so it's considered quiet.But people constantly back and forth outside the room, it's not quiet! I think these rooms should be 300 less, not more.A waste of money in my opinion. The next day we checked to see if we could extend. When I mentioned the mix-up with dates but how I'd also made the mistake not checking the reconfirmation email, they didn't even apologise. Yes I know I made a mistake but the correct details were given in their reply to me, so I just assumed and they made the mistake when they changed it. They tapped at the computer trying to find a room for ages. I said I'd be happy to upgrade, was a suite available etc but they shook their head. Weird again, because online there were rooms and suites available. I went all the way through to the payment page to double-check. Silly of me not to say something but I thought maybe something changed etc and I was a little in shock. Were they saving those rooms for other people?? They then went into the back room to check and came ou