NoMo SoHo

Cute hotel, great staff!

Check in was easy, but our room was not nice at all. I do not understand how this hotel is marked as five star because it had three star standards. The first room we were placed in was the handicap accessible room, even though we booked the Classic Queen. The rug was torn up and dirty, the bathroom was oddly arranged, the room was extremely small where you can only sit on your bed. There were no drawers to place your clothes, and there seemed to be a fridge at some point but was taken out. I called the front desk if there was supposed to be a fridge and they rudely said "no" and hung up. The pillows were horrible - flat, no support at all. I had to use two or three pillows to support my head and neck at night. We woke up the first morning and the room was so hot. We came to find out our HVAC was not working. We called down and we were able to change rooms. The second room was nicer and surprise surprise there was a fridge! We were under the impression that all the rooms did not have fridges since our first one did not have one. So yes, they put us in a subpar room purposefully because maybe we booked through a third party? Either way, do not stay at this hotel if you're expecting "five star." The only plus was location - close to the Canal St subway station. Will not stay there again, and definitely do not recommend.

it was a great hotel and the room was beautiful during sunset.

房間面積不是很大，但是很乾凈，衞生，光線好，離中國城也近，吃飯方便

Do not use a flat iron or hairdryer for an extended time in your room! We were charged a $500 smoking fee because a sensor in the room detected smoke one time at 9:30am one morning. They also charge a hefty amenity fee b/c there’s a gym and water in your room. We did NOT receive water but was charged anyway because we should have “spoken up”

I believe the rooms are not convenient for all guest. For basic needs such as an ice bucket and complimentary cups are not provided readily in the rooms?!! Only ONE garbage can provided in the rooms?!!

We love the Nomo Soho! We have stayed there several times and have had a great experience each time. The staff is amazing. The rooms are a nice size for New York City, and you can’t beat the location.

The hotel was OK. The bed was hard and the room was cold. I also wanted to warm up my food that I bought, but they didn’t have a microwave anywhere in the hotel. They sent me to 7-Eleven, which was about five minutes away from the hotel. Which I thought was ridiculous. It’s OK if there is no microwave in the room that’s fine but how you don’t have a microwave in the whole property for your guest.