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5 Sterne

Ferienpark Neuastenberg GmbH & Co. KG
4/543 Bewertungen

Ferienpark Neuastenberg GmbH & Co. KG

Neuastenberg|0.89km vom Stadtzentrum
The hotel has everything to be a good quality four-star hotel, but unfortunately the service of the staff spoils everything... We had booked a triple room for 2 adults and a child of 9 years old. Upon arrival, there was double bed and a baby bed in our room, a mistake of housekeeping. Of course, that can happen, but after more than 2 hours of waiting, still no solution was offered. In the end we took action OURSELVES and we moved a third bed from another room to our double room so that our daughter had a place to sleep. We also had to ask for a towel package for her. This didn't come automatically either. The next problem we encountered was dinner. When we signed up the first night, we weren't in their reservation system. After fifteen minutes of waiting, they found us in their system and we were assigned a table. Once we arrived at the table, we had to wait 25 minutes for our aperitif. They had forgotten to serve our main courses and the waiter came up with dessert after the starter! Everything went haywire and none of the waiters understood German or English. The hotel really lacks skilled staff. If they would take the effort to invest in their staff, it would make a world of difference. We noticed that there are only 3 capable waiters in the restaurant: a balding man, a German woman and a blonde woman who only works in the morning. On some days, there is also a bigger older man walking around and thinking he is in control. But nothing could be further from the truth! When he is present, everything is chaos! That man is really an expert at 'pretending to work'. The whole time he is walking back and forth in the restaurant and occasionally he takes a plate from a table. If such a man were to be replaced by a competent guy, the service would run a lot smoother. Furthermore, housekeeping also leaves much to be desired. Our room was not cleaned all week. The bedding was also not changed. We had the misfortune that the snow was melting, and that sometimes there was some mud hanging on our boots, which fell off in our room. This mud was not cleaned up throughout the whole week. According to the website and the signposts of the hotel there is also a kids club. This is incorrect hotel information because in reality it doesn't excist. As a result, children are causing havoc in the lobby. There are also children running in and out of the restaurant all the time. This is all tolerated by the staff as well. I must say that the accommodation itself has been nicely renovated. The location is also great, next to the ski slope. It's really unfortunate that the staff messes it up like that. You also notice that it doesn't matter how the guests experience their stay since they don't even ask if everything is going as they wish, not even when people check-out. Accommodation gets 4/5, service 2/5.

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Geschäftsreise

Ferienpark Neuastenberg GmbH & Co. KG
4/543 Bewertungen

Ferienpark Neuastenberg GmbH & Co. KG

Neuastenberg|0.89km vom Stadtzentrum
The hotel has everything to be a good quality four-star hotel, but unfortunately the service of the staff spoils everything... We had booked a triple room for 2 adults and a child of 9 years old. Upon arrival, there was double bed and a baby bed in our room, a mistake of housekeeping. Of course, that can happen, but after more than 2 hours of waiting, still no solution was offered. In the end we took action OURSELVES and we moved a third bed from another room to our double room so that our daughter had a place to sleep. We also had to ask for a towel package for her. This didn't come automatically either. The next problem we encountered was dinner. When we signed up the first night, we weren't in their reservation system. After fifteen minutes of waiting, they found us in their system and we were assigned a table. Once we arrived at the table, we had to wait 25 minutes for our aperitif. They had forgotten to serve our main courses and the waiter came up with dessert after the starter! Everything went haywire and none of the waiters understood German or English. The hotel really lacks skilled staff. If they would take the effort to invest in their staff, it would make a world of difference. We noticed that there are only 3 capable waiters in the restaurant: a balding man, a German woman and a blonde woman who only works in the morning. On some days, there is also a bigger older man walking around and thinking he is in control. But nothing could be further from the truth! When he is present, everything is chaos! That man is really an expert at 'pretending to work'. The whole time he is walking back and forth in the restaurant and occasionally he takes a plate from a table. If such a man were to be replaced by a competent guy, the service would run a lot smoother. Furthermore, housekeeping also leaves much to be desired. Our room was not cleaned all week. The bedding was also not changed. We had the misfortune that the snow was melting, and that sometimes there was some mud hanging on our boots, which fell off in our room. This mud was not cleaned up throughout the whole week. According to the website and the signposts of the hotel there is also a kids club. This is incorrect hotel information because in reality it doesn't excist. As a result, children are causing havoc in the lobby. There are also children running in and out of the restaurant all the time. This is all tolerated by the staff as well. I must say that the accommodation itself has been nicely renovated. The location is also great, next to the ski slope. It's really unfortunate that the staff messes it up like that. You also notice that it doesn't matter how the guests experience their stay since they don't even ask if everything is going as they wish, not even when people check-out. Accommodation gets 4/5, service 2/5.

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Frühstück

Ferienpark Neuastenberg GmbH & Co. KG
4/543 Bewertungen

Ferienpark Neuastenberg GmbH & Co. KG

Neuastenberg|0.89km vom Stadtzentrum
The hotel has everything to be a good quality four-star hotel, but unfortunately the service of the staff spoils everything... We had booked a triple room for 2 adults and a child of 9 years old. Upon arrival, there was double bed and a baby bed in our room, a mistake of housekeeping. Of course, that can happen, but after more than 2 hours of waiting, still no solution was offered. In the end we took action OURSELVES and we moved a third bed from another room to our double room so that our daughter had a place to sleep. We also had to ask for a towel package for her. This didn't come automatically either. The next problem we encountered was dinner. When we signed up the first night, we weren't in their reservation system. After fifteen minutes of waiting, they found us in their system and we were assigned a table. Once we arrived at the table, we had to wait 25 minutes for our aperitif. They had forgotten to serve our main courses and the waiter came up with dessert after the starter! Everything went haywire and none of the waiters understood German or English. The hotel really lacks skilled staff. If they would take the effort to invest in their staff, it would make a world of difference. We noticed that there are only 3 capable waiters in the restaurant: a balding man, a German woman and a blonde woman who only works in the morning. On some days, there is also a bigger older man walking around and thinking he is in control. But nothing could be further from the truth! When he is present, everything is chaos! That man is really an expert at 'pretending to work'. The whole time he is walking back and forth in the restaurant and occasionally he takes a plate from a table. If such a man were to be replaced by a competent guy, the service would run a lot smoother. Furthermore, housekeeping also leaves much to be desired. Our room was not cleaned all week. The bedding was also not changed. We had the misfortune that the snow was melting, and that sometimes there was some mud hanging on our boots, which fell off in our room. This mud was not cleaned up throughout the whole week. According to the website and the signposts of the hotel there is also a kids club. This is incorrect hotel information because in reality it doesn't excist. As a result, children are causing havoc in the lobby. There are also children running in and out of the restaurant all the time. This is all tolerated by the staff as well. I must say that the accommodation itself has been nicely renovated. The location is also great, next to the ski slope. It's really unfortunate that the staff messes it up like that. You also notice that it doesn't matter how the guests experience their stay since they don't even ask if everything is going as they wish, not even when people check-out. Accommodation gets 4/5, service 2/5.

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Familienfreundlich

Ferienpark Neuastenberg GmbH & Co. KG
4/543 Bewertungen

Ferienpark Neuastenberg GmbH & Co. KG

Neuastenberg|0.89km vom Stadtzentrum
The hotel has everything to be a good quality four-star hotel, but unfortunately the service of the staff spoils everything... We had booked a triple room for 2 adults and a child of 9 years old. Upon arrival, there was double bed and a baby bed in our room, a mistake of housekeeping. Of course, that can happen, but after more than 2 hours of waiting, still no solution was offered. In the end we took action OURSELVES and we moved a third bed from another room to our double room so that our daughter had a place to sleep. We also had to ask for a towel package for her. This didn't come automatically either. The next problem we encountered was dinner. When we signed up the first night, we weren't in their reservation system. After fifteen minutes of waiting, they found us in their system and we were assigned a table. Once we arrived at the table, we had to wait 25 minutes for our aperitif. They had forgotten to serve our main courses and the waiter came up with dessert after the starter! Everything went haywire and none of the waiters understood German or English. The hotel really lacks skilled staff. If they would take the effort to invest in their staff, it would make a world of difference. We noticed that there are only 3 capable waiters in the restaurant: a balding man, a German woman and a blonde woman who only works in the morning. On some days, there is also a bigger older man walking around and thinking he is in control. But nothing could be further from the truth! When he is present, everything is chaos! That man is really an expert at 'pretending to work'. The whole time he is walking back and forth in the restaurant and occasionally he takes a plate from a table. If such a man were to be replaced by a competent guy, the service would run a lot smoother. Furthermore, housekeeping also leaves much to be desired. Our room was not cleaned all week. The bedding was also not changed. We had the misfortune that the snow was melting, and that sometimes there was some mud hanging on our boots, which fell off in our room. This mud was not cleaned up throughout the whole week. According to the website and the signposts of the hotel there is also a kids club. This is incorrect hotel information because in reality it doesn't excist. As a result, children are causing havoc in the lobby. There are also children running in and out of the restaurant all the time. This is all tolerated by the staff as well. I must say that the accommodation itself has been nicely renovated. The location is also great, next to the ski slope. It's really unfortunate that the staff messes it up like that. You also notice that it doesn't matter how the guests experience their stay since they don't even ask if everything is going as they wish, not even when people check-out. Accommodation gets 4/5, service 2/5.

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Hotels in der Nähe beliebter Attraktionen in Neuastenberg

Sieh dir diese Hotels in der Nähe beliebter Sehenswürdigkeiten in Neuastenberg an

Westdeutsches Wintersport-Museum

Ferienpark Neuastenberg GmbH & Co. KG
4/543 Bewertungen

Ferienpark Neuastenberg GmbH & Co. KG

Neuastenberg|0.86km Entfernung von Westdeutsches Wintersport-Museum
The hotel has everything to be a good quality four-star hotel, but unfortunately the service of the staff spoils everything... We had booked a triple room for 2 adults and a child of 9 years old. Upon arrival, there was double bed and a baby bed in our room, a mistake of housekeeping. Of course, that can happen, but after more than 2 hours of waiting, still no solution was offered. In the end we took action OURSELVES and we moved a third bed from another room to our double room so that our daughter had a place to sleep. We also had to ask for a towel package for her. This didn't come automatically either. The next problem we encountered was dinner. When we signed up the first night, we weren't in their reservation system. After fifteen minutes of waiting, they found us in their system and we were assigned a table. Once we arrived at the table, we had to wait 25 minutes for our aperitif. They had forgotten to serve our main courses and the waiter came up with dessert after the starter! Everything went haywire and none of the waiters understood German or English. The hotel really lacks skilled staff. If they would take the effort to invest in their staff, it would make a world of difference. We noticed that there are only 3 capable waiters in the restaurant: a balding man, a German woman and a blonde woman who only works in the morning. On some days, there is also a bigger older man walking around and thinking he is in control. But nothing could be further from the truth! When he is present, everything is chaos! That man is really an expert at 'pretending to work'. The whole time he is walking back and forth in the restaurant and occasionally he takes a plate from a table. If such a man were to be replaced by a competent guy, the service would run a lot smoother. Furthermore, housekeeping also leaves much to be desired. Our room was not cleaned all week. The bedding was also not changed. We had the misfortune that the snow was melting, and that sometimes there was some mud hanging on our boots, which fell off in our room. This mud was not cleaned up throughout the whole week. According to the website and the signposts of the hotel there is also a kids club. This is incorrect hotel information because in reality it doesn't excist. As a result, children are causing havoc in the lobby. There are also children running in and out of the restaurant all the time. This is all tolerated by the staff as well. I must say that the accommodation itself has been nicely renovated. The location is also great, next to the ski slope. It's really unfortunate that the staff messes it up like that. You also notice that it doesn't matter how the guests experience their stay since they don't even ask if everything is going as they wish, not even when people check-out. Accommodation gets 4/5, service 2/5.
Landgasthof Gilsbach
4.2/51 Bewertungen

Landgasthof Gilsbach

Langewiese|1.72km Entfernung von Westdeutsches Wintersport-Museum
Hotel Landgasthof Gilsbach in Winterberg liegt in den Bergen, nur eine 10-minütige Fahrt von St.-Georg-Schanze und Bikepark Winterberg entfernt. Dieses Hotel mit Golfplatz ist 6,2 km von Erlebniswelt Winterberg und 7,3 km von Kahler Asten entfernt.Entspann dich im Wellnessbereich, der Massagen bietet. Während die Golfspieler der Familie auf den Golfplatz gehen, kannst du folgende Freizeitmöglichkeiten ausprobieren: Sauna und Fitnessmöglichkeiten. Kostenloses WLAN, ein Concierge-Service und ein Skiraum stehen ebenfalls zur Verfügung. Dank des kostenfreien Ski-Shuttles bist du in wenigen Minuten auf der Piste.Lass deinen Tag bei einem Drink an der Bar/Lounge ausklingen. Gegen Gebühr wird täglich von 08:30 Uhr bis 10:00 Uhr ein Frühstücksbuffet angeboten.Zum Angebot gehören ein Express-Check-in, ein Express-Check-out und kostenlose Zeitungen in der Lobby. Der Flughafentransfer (rund um die Uhr) ist kostenpflichtig; außerdem gibt es vor Ort Folgendes: Parken ohne Service (kostenlos).Mach es dir in einem der 18 Zimmer, die individuell ausgestattet sind, gemütlich. Ein WLAN-Internetzugang (kostenlos) ist ebenso verfügbar wie Satellitenempfang. Es sind eigene Badezimmer mit Badewannen oder Duschen vorhanden, die über kostenlose Toilettenartikel und Hausschuhe verfügen. Zur Austattung gehören Safes und Schreibtische sowie Telefone, mit denen du kostenlose Ortsgespräche führen kannst.

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Postwiese Skigebiet Neuastenberg

Ferienpark Neuastenberg GmbH & Co. KG
4/543 Bewertungen

Ferienpark Neuastenberg GmbH & Co. KG

Neuastenberg|0.26km Entfernung von Postwiese Skigebiet Neuastenberg
The hotel has everything to be a good quality four-star hotel, but unfortunately the service of the staff spoils everything... We had booked a triple room for 2 adults and a child of 9 years old. Upon arrival, there was double bed and a baby bed in our room, a mistake of housekeeping. Of course, that can happen, but after more than 2 hours of waiting, still no solution was offered. In the end we took action OURSELVES and we moved a third bed from another room to our double room so that our daughter had a place to sleep. We also had to ask for a towel package for her. This didn't come automatically either. The next problem we encountered was dinner. When we signed up the first night, we weren't in their reservation system. After fifteen minutes of waiting, they found us in their system and we were assigned a table. Once we arrived at the table, we had to wait 25 minutes for our aperitif. They had forgotten to serve our main courses and the waiter came up with dessert after the starter! Everything went haywire and none of the waiters understood German or English. The hotel really lacks skilled staff. If they would take the effort to invest in their staff, it would make a world of difference. We noticed that there are only 3 capable waiters in the restaurant: a balding man, a German woman and a blonde woman who only works in the morning. On some days, there is also a bigger older man walking around and thinking he is in control. But nothing could be further from the truth! When he is present, everything is chaos! That man is really an expert at 'pretending to work'. The whole time he is walking back and forth in the restaurant and occasionally he takes a plate from a table. If such a man were to be replaced by a competent guy, the service would run a lot smoother. Furthermore, housekeeping also leaves much to be desired. Our room was not cleaned all week. The bedding was also not changed. We had the misfortune that the snow was melting, and that sometimes there was some mud hanging on our boots, which fell off in our room. This mud was not cleaned up throughout the whole week. According to the website and the signposts of the hotel there is also a kids club. This is incorrect hotel information because in reality it doesn't excist. As a result, children are causing havoc in the lobby. There are also children running in and out of the restaurant all the time. This is all tolerated by the staff as well. I must say that the accommodation itself has been nicely renovated. The location is also great, next to the ski slope. It's really unfortunate that the staff messes it up like that. You also notice that it doesn't matter how the guests experience their stay since they don't even ask if everything is going as they wish, not even when people check-out. Accommodation gets 4/5, service 2/5.
Landgasthof Gilsbach
4.2/51 Bewertungen

Landgasthof Gilsbach

Langewiese|2.21km Entfernung von Postwiese Skigebiet Neuastenberg
Hotel Landgasthof Gilsbach in Winterberg liegt in den Bergen, nur eine 10-minütige Fahrt von St.-Georg-Schanze und Bikepark Winterberg entfernt. Dieses Hotel mit Golfplatz ist 6,2 km von Erlebniswelt Winterberg und 7,3 km von Kahler Asten entfernt.Entspann dich im Wellnessbereich, der Massagen bietet. Während die Golfspieler der Familie auf den Golfplatz gehen, kannst du folgende Freizeitmöglichkeiten ausprobieren: Sauna und Fitnessmöglichkeiten. Kostenloses WLAN, ein Concierge-Service und ein Skiraum stehen ebenfalls zur Verfügung. Dank des kostenfreien Ski-Shuttles bist du in wenigen Minuten auf der Piste.Lass deinen Tag bei einem Drink an der Bar/Lounge ausklingen. Gegen Gebühr wird täglich von 08:30 Uhr bis 10:00 Uhr ein Frühstücksbuffet angeboten.Zum Angebot gehören ein Express-Check-in, ein Express-Check-out und kostenlose Zeitungen in der Lobby. Der Flughafentransfer (rund um die Uhr) ist kostenpflichtig; außerdem gibt es vor Ort Folgendes: Parken ohne Service (kostenlos).Mach es dir in einem der 18 Zimmer, die individuell ausgestattet sind, gemütlich. Ein WLAN-Internetzugang (kostenlos) ist ebenso verfügbar wie Satellitenempfang. Es sind eigene Badezimmer mit Badewannen oder Duschen vorhanden, die über kostenlose Toilettenartikel und Hausschuhe verfügen. Zur Austattung gehören Safes und Schreibtische sowie Telefone, mit denen du kostenlose Ortsgespräche führen kannst.

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Skiverleih Postwiese

Ferienpark Neuastenberg GmbH & Co. KG
4/543 Bewertungen

Ferienpark Neuastenberg GmbH & Co. KG

Neuastenberg|0.2km Entfernung von Skiverleih Postwiese
The hotel has everything to be a good quality four-star hotel, but unfortunately the service of the staff spoils everything... We had booked a triple room for 2 adults and a child of 9 years old. Upon arrival, there was double bed and a baby bed in our room, a mistake of housekeeping. Of course, that can happen, but after more than 2 hours of waiting, still no solution was offered. In the end we took action OURSELVES and we moved a third bed from another room to our double room so that our daughter had a place to sleep. We also had to ask for a towel package for her. This didn't come automatically either. The next problem we encountered was dinner. When we signed up the first night, we weren't in their reservation system. After fifteen minutes of waiting, they found us in their system and we were assigned a table. Once we arrived at the table, we had to wait 25 minutes for our aperitif. They had forgotten to serve our main courses and the waiter came up with dessert after the starter! Everything went haywire and none of the waiters understood German or English. The hotel really lacks skilled staff. If they would take the effort to invest in their staff, it would make a world of difference. We noticed that there are only 3 capable waiters in the restaurant: a balding man, a German woman and a blonde woman who only works in the morning. On some days, there is also a bigger older man walking around and thinking he is in control. But nothing could be further from the truth! When he is present, everything is chaos! That man is really an expert at 'pretending to work'. The whole time he is walking back and forth in the restaurant and occasionally he takes a plate from a table. If such a man were to be replaced by a competent guy, the service would run a lot smoother. Furthermore, housekeeping also leaves much to be desired. Our room was not cleaned all week. The bedding was also not changed. We had the misfortune that the snow was melting, and that sometimes there was some mud hanging on our boots, which fell off in our room. This mud was not cleaned up throughout the whole week. According to the website and the signposts of the hotel there is also a kids club. This is incorrect hotel information because in reality it doesn't excist. As a result, children are causing havoc in the lobby. There are also children running in and out of the restaurant all the time. This is all tolerated by the staff as well. I must say that the accommodation itself has been nicely renovated. The location is also great, next to the ski slope. It's really unfortunate that the staff messes it up like that. You also notice that it doesn't matter how the guests experience their stay since they don't even ask if everything is going as they wish, not even when people check-out. Accommodation gets 4/5, service 2/5.
Landgasthof Gilsbach
4.2/51 Bewertungen

Landgasthof Gilsbach

Langewiese|2.25km Entfernung von Skiverleih Postwiese
Hotel Landgasthof Gilsbach in Winterberg liegt in den Bergen, nur eine 10-minütige Fahrt von St.-Georg-Schanze und Bikepark Winterberg entfernt. Dieses Hotel mit Golfplatz ist 6,2 km von Erlebniswelt Winterberg und 7,3 km von Kahler Asten entfernt.Entspann dich im Wellnessbereich, der Massagen bietet. Während die Golfspieler der Familie auf den Golfplatz gehen, kannst du folgende Freizeitmöglichkeiten ausprobieren: Sauna und Fitnessmöglichkeiten. Kostenloses WLAN, ein Concierge-Service und ein Skiraum stehen ebenfalls zur Verfügung. Dank des kostenfreien Ski-Shuttles bist du in wenigen Minuten auf der Piste.Lass deinen Tag bei einem Drink an der Bar/Lounge ausklingen. Gegen Gebühr wird täglich von 08:30 Uhr bis 10:00 Uhr ein Frühstücksbuffet angeboten.Zum Angebot gehören ein Express-Check-in, ein Express-Check-out und kostenlose Zeitungen in der Lobby. Der Flughafentransfer (rund um die Uhr) ist kostenpflichtig; außerdem gibt es vor Ort Folgendes: Parken ohne Service (kostenlos).Mach es dir in einem der 18 Zimmer, die individuell ausgestattet sind, gemütlich. Ein WLAN-Internetzugang (kostenlos) ist ebenso verfügbar wie Satellitenempfang. Es sind eigene Badezimmer mit Badewannen oder Duschen vorhanden, die über kostenlose Toilettenartikel und Hausschuhe verfügen. Zur Austattung gehören Safes und Schreibtische sowie Telefone, mit denen du kostenlose Ortsgespräche führen kannst.

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Kartfun Neuastenberg

Ferienpark Neuastenberg GmbH & Co. KG
4/543 Bewertungen

Ferienpark Neuastenberg GmbH & Co. KG

Neuastenberg|0.08km Entfernung von Kartfun Neuastenberg
The hotel has everything to be a good quality four-star hotel, but unfortunately the service of the staff spoils everything... We had booked a triple room for 2 adults and a child of 9 years old. Upon arrival, there was double bed and a baby bed in our room, a mistake of housekeeping. Of course, that can happen, but after more than 2 hours of waiting, still no solution was offered. In the end we took action OURSELVES and we moved a third bed from another room to our double room so that our daughter had a place to sleep. We also had to ask for a towel package for her. This didn't come automatically either. The next problem we encountered was dinner. When we signed up the first night, we weren't in their reservation system. After fifteen minutes of waiting, they found us in their system and we were assigned a table. Once we arrived at the table, we had to wait 25 minutes for our aperitif. They had forgotten to serve our main courses and the waiter came up with dessert after the starter! Everything went haywire and none of the waiters understood German or English. The hotel really lacks skilled staff. If they would take the effort to invest in their staff, it would make a world of difference. We noticed that there are only 3 capable waiters in the restaurant: a balding man, a German woman and a blonde woman who only works in the morning. On some days, there is also a bigger older man walking around and thinking he is in control. But nothing could be further from the truth! When he is present, everything is chaos! That man is really an expert at 'pretending to work'. The whole time he is walking back and forth in the restaurant and occasionally he takes a plate from a table. If such a man were to be replaced by a competent guy, the service would run a lot smoother. Furthermore, housekeeping also leaves much to be desired. Our room was not cleaned all week. The bedding was also not changed. We had the misfortune that the snow was melting, and that sometimes there was some mud hanging on our boots, which fell off in our room. This mud was not cleaned up throughout the whole week. According to the website and the signposts of the hotel there is also a kids club. This is incorrect hotel information because in reality it doesn't excist. As a result, children are causing havoc in the lobby. There are also children running in and out of the restaurant all the time. This is all tolerated by the staff as well. I must say that the accommodation itself has been nicely renovated. The location is also great, next to the ski slope. It's really unfortunate that the staff messes it up like that. You also notice that it doesn't matter how the guests experience their stay since they don't even ask if everything is going as they wish, not even when people check-out. Accommodation gets 4/5, service 2/5.

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Sieh die Gästebewertungen von Hotels in Neuastenberg an

Auf der Suche nach Hotels in Neuastenberg? Lass dich durch Bewertungen von echten Reisenden inspirieren.
Ferienpark Neuastenberg GmbH & Co. KG
4/543 Bewertungen
The hotel has everything to be a good quality four-star hotel, but unfortunately the service of the staff spoils everything... We had booked a triple room for 2 adults and a child of 9 years old. Upon arrival, there was double bed and a baby bed in our room, a mistake of housekeeping. Of course, that can happen, but after more than 2 hours of waiting, still no solution was offered. In the end we took action OURSELVES and we moved a third bed from another room to our double room so that our daughter had a place to sleep. We also had to ask for a towel package for her. This didn't come automatically either. The next problem we encountered was dinner. When we signed up the first night, we weren't in their reservation system. After fifteen minutes of waiting, they found us in their system and we were assigned a table. Once we arrived at the table, we had to wait 25 minutes for our aperitif. They had forgotten to serve our main courses and the waiter came up with dessert after the starter! Everything went haywire and none of the waiters understood German or English. The hotel really lacks skilled staff. If they would take the effort to invest in their staff, it would make a world of difference. We noticed that there are only 3 capable waiters in the restaurant: a balding man, a German woman and a blonde woman who only works in the morning. On some days, there is also a bigger older man walking around and thinking he is in control. But nothing could be further from the truth! When he is present, everything is chaos! That man is really an expert at 'pretending to work'. The whole time he is walking back and forth in the restaurant and occasionally he takes a plate from a table. If such a man were to be replaced by a competent guy, the service would run a lot smoother. Furthermore, housekeeping also leaves much to be desired. Our room was not cleaned all week. The bedding was also not changed. We had the misfortune that the snow was melting, and that sometimes there was some mud hanging on our boots, which fell off in our room. This mud was not cleaned up throughout the whole week. According to the website and the signposts of the hotel there is also a kids club. This is incorrect hotel information because in reality it doesn't excist. As a result, children are causing havoc in the lobby. There are also children running in and out of the restaurant all the time. This is all tolerated by the staff as well. I must say that the accommodation itself has been nicely renovated. The location is also great, next to the ski slope. It's really unfortunate that the staff messes it up like that. You also notice that it doesn't matter how the guests experience their stay since they don't even ask if everything is going as they wish, not even when people check-out. Accommodation gets 4/5, service 2/5.

Häufig gestellte Fragen

  • Was sind die beliebtesten Hotels in Neuastenberg?

    In Neuastenberg gibt es viele beliebte Hotels. Ob du geschäftlich unterwegs bist oder in den Urlaub fährst, Ferienpark Neuastenberg GmbH & Co. KG ist ein beliebtes Hotel.

  • Was ist der durchschnittliche Preis für Hotels in Neuastenberg?

    Der durchschnittliche Preis für Hotels in Neuastenberg ist an Wochentagen 131 €, der durchschnittliche Preis am Wochenende (Freitag bis Samstag) ist 139 €.

  • Welche Hotels in Neuastenberg bieten hochwertiges Frühstück an?

    Ferienpark Neuastenberg GmbH & Co. KG bietet ein ausgezeichnetes Frühstück. Starte deinen Tag mit einem köstlichen Frühstück!

  • Welche Hotels in Neuastenberg verfügen über Fitnesseinrichtungen?

    Ferienpark Neuastenberg GmbH & Co. KG bietet Fitnesseinrichtungen. So kannst du auch auf Reisen fit bleiben!

  • Welche Hotels in Neuastenberg haben Swimmingpools?

    Ferienpark Neuastenberg GmbH & Co. KG ist ein Hotel mit Swimmingpool. Buche eines dieser Hotels, um einen Swimmingpool genießen zu können!

  • Welche Hotels in Neuastenberg bieten kostenloses WLAN?

    Sowohl auf Geschäftsreisen als auch im Urlaub ist eine Internetverbindung unerlässlich. Ferienpark Neuastenberg GmbH & Co. KG ist ein beliebtes Hotel mit kostenlosem WLAN.

  • Welche Hotels in Neuastenberg bieten Flughafentransfers an?

    Du kennst dich in Neuastenberg nicht aus? Ferienpark Neuastenberg GmbH & Co. KG bietet Flughafentransfers an.

  • Welche Hotels in Neuastenberg verfügen über besuchenswerte Spas?

    Müde von der Reise? Ferienpark Neuastenberg GmbH & Co. KG verfügt über einen erstklassigen Spa.

  • Welche Hotelangebote gibt es in Neuastenberg?

    Trip.com bietet seinen Nutzern das ganze Jahr über verschiedene Angebote und Rabatte. Auf der Aktionsseite erhältst du mehr Informationen über die von Trip.com angebotenen Aktionen.

Lokale Reiseinformationen

Höchster Preis1.082 €
Niedrigster Preis45 €
Anzahl Bewertungen57
Anzahl der Hotels126
Durchschnittspreis (wochentags)131 €
Durchschnittspreis (Wochenende)139 €