Hotel Bella Napoli

We arrived in the evening and were greeted by the receptionist Roberta who was pleasant and very helpful. She was able to Gove us good advice about restaurants nearby and recommended a specific one Attanasio where the food was excellent.The breakfast was plentiful and varied. The location near the central station was excellent also.

AC didn't work the first night and the staff was very quick to fix it once informed. Very friendly staff and good rooms. Somewhat noisy off the plaza at night.

Firstly, the hotel is lovely. The rooms modern and well equipped with everything you need, the beds are comfortable and the staff can not do enough for you. Breakfast is really nice, with lots of choice. The hotel is also really well located if you plan on visiting other areas of Naples as it is right next to the metro and main train station. However, the area is not for the faint hearted and certainly not ideal if you plan on staying local during your stay. The adjacent streets are full of immigrants sleeping rough and there is trash and dodgy dealings everywhere. It is also not an area to be wandering around after dark. When we first arrived we were shocked by what we saw, especially as within 1 hour of arrival 4 police cars rocked up and arrested a man right in front of the hotel. Immediately we contemplated leaving to find a new hotel in a different area, however thankfully when we mentioned our concerns to the hotel staff they reassured us that we wouldn’t have any problems, and showed us on a map some places to go and visit in better areas. For the 4 days of our stay we took the metro every morning to explore other areas and then returned in the evening to the hotel. We also discovered a nice restaurant right around the corner from the hotel called Gaetano Adamo where we ate every night so we didn’t have to wander too far. A few tips: - Be careful in the Garibaldi metro station and keep bags where you can see them. A man tried to pickpocket me on the escalator. - Try to avoid this metro station at night. - If you plan to go to Pompeii scavi, go to the Porta Nolana station nearby to take the circumvesuviana train. It’s the first station so you’ll get a seat. (Everyone generally gets on at Garibaldi and then have to stand for the 40 min journey) - To cross the road at any zebra crossings, you need to be brave and just start walking. The cars will not stop otherwise. Overall we really enjoyed our stay and will definitely return to the hotel in the future.

We found air conditioning not cool. No elevator. We had to carry luggage to third floor. But the room is clean and breakfast is good.

Booked through ***********, usually very reliable. The afternoon of the day before the hotel said my credit card authorization wasn't approved. I gave new card details to ***********. Two hours later I got a message saying the hotel had cancelled my booking. As the same credit cards have been OK for every transaction on this trip, and neither app shows a transaction request, and one of them worked fine for the replacement hotel booking, I am.dountdul about their reason.

Only stayed for one night. Lovely clean room and good service. The breakfast buffet was very nice too. T

Very helpful man at reception when we arrived, room clean and comfortable, good selection at breakfast. Breakfast staff friendly and helpful, and other staff the same. Less than 5 minute walk to central train station.