Gastnutzer
14. September 2021
I booked this studio on booking,com which rated as 9.3. It presented the same photos as it is on the trip advisor. Therefore I booked it. The owner has 2 apar**ents so the photos are very misleading on all websites if you book the studio. The studio is located on the 4th floor of a big apar**ent building so you need to carry all your luggage to the very top. It is very very small - just a corridor with kitchen plus a bathroom, which is for sure smaller than it claimed as 20 m2. The bed is only a sofa which is 120cm. There is a foot print even on the sofa as attached in the photo. Once I have seen this, I decided not to stay in the studio and I drove one hour more to Luxembourg and stayed in Hilton at 23:00 in the night. I informed the owner, this is not reflecting the reality and it is dirty even I have provided the photos even. He cancelled my entire booking at *********** right away and marked me as NO show. By doing this, he blocked me for writing the review on ***********. I have also contacted ***********, they communicated with the owner for a resolution, I requested either for a refund or open my rights to write a review on this studio, the owner refused both solutions. The owner is really not honest by presenting the photos for another bigger apar**ent together with the studio, and the size of the studio is for sure smaller than 20m2. By claiming I did not show up at the studio (while he obviously knows I have checked in and was unsatisfied), he blocked my rights to write a review and notify other traveler for this situation. Anyone who has the logic mindset can judge whether it is a nice place to stay.
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