Gastnutzer
24. Februar 2024
4 of us travelled to this hotel for a 4 night break. we booked as it says on Jet 2 website there is a Beach Club, Outdoor Pool and various exercises classes including pilates and yoga. we arrived and the beach club is closed for winter, the pool was closed due to rain the previous day and we had to complain to rep to get it open the next day when the sun came out. there are 104 rooms = potential 208 customers and only 4 people can attend the classes in winter thats less than 2%! There are only 2 classes on per week. the restaurant was chaos, had to queue. Rooms are slightly dated and could do with refurb there are bikes for hire but not many Basically this hotel was not as described, Jet 2 have stated that it says in their T&C's that things may not be available in winter, however the description of the holiday quite clearly advertises these things. Avoid this hotel if you are looking for activities or anything related to wellness. we went to the spa and there were kids climbing onto the windowsills and diving into the pool. the rooftop pool (when it eventually opened) is nice and there are a few sunbeds, which are adequate in winter but would not be in summer. Overall we felt the description of the holiday on Jet 2 website was nothing like the holiday we exerienced. we really wish we had booked another hotel. Monte gordo is lovely, but book a flight only and an air BNB
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