B&B Hotel Milano Central Station

An unfortunate stay. Before we even arrived, there was a problem with the confirmation of our reservation (even though we had pre-paid). When we arrived, we were given a room that had broken curtain rails and also there wasn't a water supply in the shower (!). We informed the staff, but they were not bothered at all, so we had to wait without a shower until the next day for the water supply to come. We asked for compensation for this first unfortunate night, but we were merely given free breakfast. Keep in mind that the rooms and the service level are a pain point at this place. We also addressed Trip.com for a partial refund (for only one of our 3-day booking), but we were just offered some trip coins for the bad experience. Milan is great but the hotel is not recommended.

Ottimo... posizione strategica,vicino a tutto... consigliato

B&B Milano Central station will be the worst hotel you can spend your money on. This was our last hotel in Italy after spending 2 weeks across Italy and enjoying each and every hotel we stayed at expect this one. Worst customer service you will ever get, worst stay you will experience. If you want to waste your holidays then only stay here. As soon as we were checking in, a lady was already shouting at the front desk and complaining about the room. But we thought that might be an exception but we had our own journey: 1. On the first day, As soon as we check in to the room, only light in the room was the bed side lights. When we complained to the front desk, we were told YOU ARE NOT IN DARKNESS, and after complaining multiple times they refused to change the room. In the evening provided one more bedside lamp. 2. Next day morning entire room was filled with water, and the entire floor outside the room was also wet. Our entire suitcase , shoes were wet. When we went to complain they put the blame on to us that we had done this. When they checked the room next to us had a leaking bathroom. 3. When we requested to change the room this time around, we were told to wait a few hours and waste our time to get the room changed instead of enjoying our holiday time. We were not helped with any of our wet suitcase snd clothes. We had to spend our own money to get a fast dry clean service. Overall a worst experience one can have.

Khách sạn gần nhà ga trung tâm của Milan, và các quán ăn/nhà hàng đông khách địa phương. Thuận tiện cho việc đi lại các địa điểm du lịch. Tuy nhiên, khách sạn không có các vật dụng cá nhân cơ bản (bàn chải đánh răng, tăm bông, lược,…) và mọi người cần phải tự trang bị trc khi đến đây nhé! Nhân viên ở đây nhiệt tình và chu đáo.

Just a normal hotel can accept but not so recommended because room really empty if compared to other hotel in the same level

No complaints with this one, right by the central station, easy check in, clean hotel 👌

호텔 위치는 최고에요 근처에 유명한 맛집도 있고 세라발레 아울렛 셔틀버스도 근처에서 탈 수 있었어요~ 프린트할 일이 있었는데 바로 해주셔서 너무 감사했어용 전망도 좋고 다음에도 이용할 계획입니다~

Think twice before you book. Our room light is not working, no action even after we complain.

Location is ok. Rooms were not really great. Quite cramp for two pax. Lights were not working in one room. Sockets not working in another. You have to buy everything from slippers to toothbrush and water. Nothing provided. Not a very comfortable stay.