Gastnutzer
3. November 2022
we arrived after a long drive from the UK we were given the key code to the triple room i had booked, but once inside found that someone else had not only already been given our room, but that they were still occupying it! we were able to walk in whilst all their belongings were in there...complete with all of their prescription medications lying around the room! we were then given a second code for a second room - this was inappropriate as it only had a double bed. so i complained again the third code and room we were given was a twin room, this time the window lock was broken and the window overlooked a low, flat roof, that could easily allow someone access to our room if they wanted. it also appears that it is not possible to lock the room from the inside (if you have the key code, you are able to gain access) and we absolutely did NOT feel safe at this hotel, so we found an alternate hotel nearby for our trip away this was the worst hotel experience i have ever encountered. not only was my booked room 'given away' to another guest, but for there not to be anything preventing us being given their door code, was totally unacceptable. luckily for the people occupying 'my' room, myself and my fellow traveller are honest people...it really could have been anybody that went in to that room
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