Gastnutzer
22. Juli 2023
Avoid this hotel if you don't like being charged for a booking you did not make. This was my habitual stopover when I use the Eurotunnel. I had booked a Friday night stop and then 48 hours later on Sunday on the return trip (when I confirmed the correct booking dates). For both stays, I checked in online beforehand as would be arriving late. For the Friday booking, I accessed the hotel with no problem. The access code for Sunday night, however, did not work and I was stuck alone with no accommodation at midnight in their car park. Fortunately, I was able to find a room at another hotel, at extra expense. I then found that I had been charged for an overnight stay on a Saturday night - I had been charged for a booking that did not exist!!!! I have made many attempts to get hold of the hotel customer services for a refund (in person, via email, social media, and telephone). However, they have just stonewalled me. A shocking absence of customer care or service and I will never use Ibis Hotels again.
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