Luxushotels in Kandy

"地理位置很好，離佛牙寺很近，傍晚聽得到寺廟的誦經聲。有專人負責一個房間的所有需要。晚餐和早餐可以選擇在方便邊上享用。"

"Das Hotel im Ferienhaus auf dem Berg ist mit einem Pool ausgestattet und die Umgebung des gesamten Hotels ist großartig! Besonders das Restaurant-Dinner wird stark empfohlen, 9 Dowslilanka lokales Essen mit speziellen Kochen und Musikspielen, der Preis ist etwas günstig."

"The hotel is exceptionally clean, and the room size is suitable for three guests. The overall atmosphere is very pleasant, with a welcoming ambiance throughout the property. The staff are friendly, professional, and highly attentive. The rooftop pool offers a wonderful setting with a great view, and the food is excellent—particularly the dinner served at the rooftop restaurant. Overall, the hotel offers very good value for money considering the quality of service and facilities."

"Hotel was prepared and ready for my arrival. Had issues with connection to wifi so had to contact the reception. No hairdryer in room and had to request this even though it should’ve been there already. Ordered room service, it came cold and items forgotten from order even though order was repeated back to me on the phone. Breakfast was average for a Radisson. Seating options strange with big long tables reserved for groups rather than small families, couples and singles. Tuktuk touts waiting outside hotel to pester you for your destination. It was clean for the most part and well needed after a long day of travel but I wouldn’t return. Not sure how this hotel is #1 in Kandy but I was left feeling disappointed."

"Very nice hotel, not far from Kandy's city center. We actually walked into town one day along the 2 lane winding road. The pool is very nice, there is a weight room to work out and a spa if you want a massage. Its very peaceful, has a nice view of nature and a nice little bar with some quality cocktails. If you are going to Kandy and you don't mind being a bit outside the city, this is a real good spot. I would post more pictures, but the site limits the size and its a lot of effort to shrink a photo just post it here."

"I would like to report an incident that happened in the restaurant. A large and arrogant staff member refused to let me sit at a larger table, saying it was reserved for four people. After our conversation, he deliberately placed a “Reserved” sign on the table. Since no guests arrived, I later asked him again and he said the four guests would come at 21:30. However, the restaurant closes at 22:00, so this explanation did not make sense. In fact, no guests ever arrived. When I asked other staff members for his name, they told me it was Sammy. I was very disappointed by this dishonest behavior. The front desk staff at this hotel are excellent, so it is unfortunate that this experience in the restaurant left such a negative impression. I visited this hotel as part of a preliminary inspection for a group tour. However, since there is a staff member who would casually lie to guests, I cannot guide my group to a hotel with such dishonest service. Therefore, I have decided not to include this hotel in our tour plans."

"Title: A Tranquil Oasis in the Heart of Sri Lanka - Amaya Hill Hotel Rating: ⭐⭐⭐⭐⭐ From the moment I set foot in the enchanting Amaya Hill Hotel in Sri Lanka, I was transported to a realm of unparalleled luxury and serenity. Nestled amidst the lush greenery of the Kandy hills, this hidden gem offers an experience that is nothing short of magical. The first thing that caught my eye was the breathtaking panoramic view of the surrounding mountains and valleys. The hotel's strategic location provides guests with an uninterrupted vista of nature's beauty, creating a sense of peace and tranquility that is hard to find elsewhere. The sight alone is worth the visit. Amaya Hill Hotel effortlessly combines modern elegance with traditional charm. The architecture is a blend of contemporary design and Sri Lankan aesthetics, creating a harmonious atmosphere that resonates throughout the property. The attention to detail is impeccable, from the intricately designed lobby to the thoughtfully decorated rooms. Speaking of rooms, the accommodations at Amaya Hill are nothing short of luxurious. Spacious, well-appointed, and equipped with all the amenities one could desire, the rooms offer a perfect sanctuary for relaxation. The comfortable beds ensure a restful night's sleep, and waking up to the breathtaking sunrise from the large windows is a treat in itself. The hotel's culinary offerings are a true delight for the senses. The restaurants showcase the best of Sri Lankan and international cuisine, prepared with precision and passion. Each dish is a culinary masterpiece, and the attentive staff adds to the overall dining experience. Don't miss the opportunity to enjoy a romantic dinner under the stars at one of the outdoor dining venues – an experience that will linger in your memory. One of the standout features of Amaya Hill Hotel is its commitment to wellness and rejuvenation. The spa facilities are world-class, offering a range of treatments that blend ancient healing practices with modern techniques. A dip in the infinity pool, surrounded by the serene landscape, is a perfect way to unwind and soak in the beauty of nature. The attentive and courteous staff at Amaya Hill Hotel deserves special mention. Their genuine warmth and eagerness to make every guest feel at home truly set this establishment apart. The level of service is exemplary, making it clear that the staff is dedicated to ensuring a memorable stay for every guest. In conclusion, Amaya Hill Hotel in Sri Lanka is a true haven for those seeking a blend of luxury, natural beauty, and genuine hospitality. Whether you're a solo traveler, a couple looking for a romantic getaway, or a family in search of a peaceful retreat, Amaya Hill Hotel is an absolute treasure waiting to be discovered. My stay was nothing short of magical, and I eagerly look forward to returning to this paradise in the hills."

"Das Schlafzimmer des von Ihnen gebuchten Zimmers verfügt über einen Dachboden und bietet Platz für 3–4 Personen. Die öffentlichen Bereiche und Zimmer sind gut eingerichtet und gepflegt. Die Lage ist nicht weit vom Stadtzentrum entfernt, aber in der Nähe der Straße und der Eisenbahn, es ist laut, außer nachts. Der Warmwasserschalter war im Schrank versteckt und beim Einchecken nicht eingeschaltet, und es gab keine weitere Erklärung. Die Rezeption hatte um 22 Uhr Feierabend und ich konnte sie nicht erreichen, also musste ich eine kalte Dusche nehmen. In der Badewanne war ein kleiner Gecko. Das Abendessen war, bis auf die Suppe, ziemlich ungenießbar. Beide Fischsorten waren verkocht, trocken und bitter, wahrscheinlich verbrannt. Als ich erst um 14 Uhr eingecheckt hatte, wollte ich meine Kleidung in die Reinigung geben, mir wurde jedoch mitgeteilt, dass eine zusätzliche Gebühr anfallen würde, wenn ich sie vor meiner Abreise am nächsten Morgen abholen würde. Allerdings hatte ich am Vortag in einem anderen Hotel der gleichen Marke eingecheckt und meine Kleidung um 22 Uhr in die Reinigung gegeben, wo sie vor meinem Auschecken am nächsten Morgen kostenlos gewaschen, getrocknet und gebügelt wurde. Eine weitere Besonderheit ist, dass die Zufriedenheitsumfrage beim Verlassen des Hotels von der Rezeption ausgefüllt und unterschrieben werden muss, während man bei der vorherigen Umfrage aufgefordert wurde, sie realistisch auszufüllen und bei der hohen Punktzahl auch Verbesserungsvorschläge zu machen. Der Unterschied im Servicebewusstsein ist offensichtlich."

"kandy 傑特威畫廊酒店 安靜舒適的休憩之地，服務細節有待提升 入住了Kandy的傑特威畫廊酒店，總體來説是一段令人放鬆的體驗。 酒店的房間寬敞明亮，配有陽台，我很幸運地住到了正對泳池的房間，視野極佳。房間的舒適度很好，每天早上醒來，推開陽台門，眼前就是泳池和遠處的大自然，十分愜意。酒店靠着斯里蘭卡著名的馬哈維利河（Mahaweli River），周圍的生態環境非常好，空氣也非常好。經常能看到各種鳥類和鷹，非常適合喜歡安靜和親近自然的人。 泳池是我最喜歡的部分。幾乎全天候開放，清晨或傍晚游泳時，感覺整個泳池和天地都屬於我，讓人倍感放鬆。餐廳也正對泳池，用餐時既能享受美景，又能感受到自然的靜謐。每天早餐後，我都會坐在平台上看書或處理工作，氣氛安靜，温度適宜，回想在整個斯里蘭卡20多天的旅程中，這裡是為數不多讓我能安心讀書的地方之一。 酒店距離市區較遠，可能對希望探索Kandy市區的遊客來説有二三十分鐘的開車時間。其次，服務細節的專業度還有提升空間。例如，入住時有服務人員表演當地舞蹈，但明顯有些敷衍。之後，酒店安排了一位專屬服務員，並遞給我一個手機供隨時聯繫，但她的服務顯得比較生疏。例如在房間時，我問窗簾是手動還是電動的，她回答是手動後，演示了一下又拉開了窗簾，而當時已是晚上6、7點，天色完全黑了，完全沒有打開的必要。同樣一位服務員，每天早上吃早餐時，都會問我要吃什麼。我説吃麥片時，總會問是加椰糖漿還是蜂蜜，而我連續四天都選擇了椰糖漿，但每天還是會被重複詢問。都是小事，但也可以看出服務更多是一個形式。 總的來説，Kandy的傑特威畫廊酒店是一個適合放鬆和親近自然的地方。它的房間、泳池和周圍環境都很好，性價比也高。如果能在服務細節上進一步完善，主動、貼心地去服務，整體體驗會更加令人滿意。 A Peaceful and Comfortable Retreat, but with Room for Service Improvement I stayed at the Jetwing Kandy Gallery during my visit to Kandy, and overall, it was a relaxing experience. The rooms are spacious and bright, with balconies. I was fortunate to have a room overlooking the pool, which offered a fantastic view. The room was very comfortable, and every morning, I enjoyed waking up, stepping onto the balcony, and soaking in the tranquility of the surroundings. The hotel is located by the famous Mahaweli River, and the natural environment around it is excellent, with frequent sightings of various birds and eagles. It’s a great place for those who love peace and nature. The pool was my favorite part of the hotel. It’s open almost all day, and swimming in the morning or evening felt like having the entire pool and sky to myself, a truly serene experience. The restaurant also overlooks the pool, and dining there offers both visual and sensory enjoyment. After breakfast each day, I would sit on the terrace, read a book, or work. It was quiet, and the temperature was perfect—not too hot. This hotel was one of the few places during my 20-day trip in Sri Lanka where I could truly relax and enjoy some peaceful reading time. However, the hotel has some shortcomings in its service. First, it’s located quite far from the city center, which might not be convenient for those looking to explore Kandy. Second, the quality of service felt unrefined. For example, upon check-in, staff members performed a traditional song and dance, but it felt half-hearted. Later, I was assigned a personal service staff member and given a phone for direct contact. However, the staff member seemed inexperienced. For instance, when I asked if the curtains were manual or electric, they demonstrated how to close them but then reopened them, even though it was already 6-7 p.m. and completely dark outside. These small details reflected a lack of polish in the service. Another minor issue was at breakfast. Every morning, I chose cereal and was asked if I preferred coconut syrup or honey. I answered “coconut syrup” every time, but the staff still asked me the same question every day. While it’s a small matter, it suggests room for improvement in their service process. Overall, the Jetwing Kandy Gallery is a great place to relax and connect with nature. The rooms, pool, and surrounding environment are excellent. If the hotel could enhance its service details, such as being more attentive to guests’ habits and preferences, the experience would be even better."

"Das Hotel ist sauber, nicht schlecht, benötigt Sie eigene Schleifen und Zahnfleisch, der Service ist auch gut."