StayLux Waterloo

My recent stay at Stayoo London Waterloo was a disappointment from start to finish. The accommodation fell far short of what the photos promised. Upon arrival, we were met with a dirty and worn environment that was clearly not well-maintained. Hospitality was absent; there was no opportunity to speak to anyone in person about our concerns. The accommodation itself was subpar. The beds were too small and uncomfortable for two people, and the sofa bed for the children provided no comfort either. The furniture was heavily worn, far from the 'modern' look advertised. The online help desk was not only incompetent but also rude in their approach to our complaints. I will never return to Stayoo London Waterloo, and I would strongly advise against it to others. It was nothing short of a waste of money and time. Please do not believe the photos; the reality is far from the promised experience.

Be careful, was supposed to go this year 30th Dec - 2nd Jan and had the booking secured 1 year (booked last December) and they cancelled the booking 4 weeks prior! Ruined my New Year Holiday - the reason given because the Property Manager wants to stay there for that period. Utter disgrace!!

The apartment was perfect for the 3 of us staying. I hadn't realised that the biggest bedroom also had an en-suite so that was a nice bonus. The only - very slight - downside was the lack of air conditioning. We visited during an unseasonably warm spell in October 2023 so it was a bit too hot at night but I would still stay again despite this. Oh, and the TV channels didn't work very well so we couldn't watch the rugby as we were getting ready to go out. That was the only time we tried the TV though. Would recommend.

The apartment was very comfortable, well fernished and clean. The building felt very secure.

Very nice, modern appartement. Please note it has no AC and lots of windows so on the hottest day of the year we experienced it was very warm (fans were provided fortunately). But normally it should be fine. Will definitely book another time: we got very good value for money.

Great appartement with a great view. Enough space for 5 people. Big bedrooms, two toilets two shower.

Stayed for a couple of nights in 2 Pear place, (flat 2) floor 3 for my mums birthday. When we arrived I was a disappointed with the condition of the place, there was a smashed window in the lounge with a blind pulled down and the lounge coffee table surface and bedroom table was blown with water damage. Basically it looked shabby. If I’m paying 100% for the place, I expect 100% top condition. The bedrooms and living room face Waterloo Road which is unfortunate because it is very noisy with traffic. There is a rooftop bar opposite the bedrooms and because the property isn’t double glazed, it was very noisy. I didn’t sleep well both nights. I also found the communications from Stayo pretty poor leading up to my stay. I had to phone a few times to obtain check in details, even on the day I was due to check in. No one wants the additional stress of having to chase check- in details on the day of travel.

excellent location, great customer service and i would highly recommend

Booked this apartment for 3 days for the London Marathon. With less than 24 hours before we arrived, the property simply cancelled our booking with a mention about a heating issue. Despite requests asking for help to find an alternative place to stay (this was marathon weekend!) the owners did absolutely nothing and left us high and dry. Absolutely dreadful experience and I would not want anyone else to experience this.