Gastnutzer
23. Dezember 2022
The apartment was described on their website as a place that sleeps four people. Upon arrival, it turned out it only had one old queen size bed and a tiny and clunky sofa-bed with old an dirty mattress, that in no way could sleep both are kids. The queen size bed was also old and neglected, the shower was minuscule with not shelves, and the entire thing was set right above a very noisy nightclub. Calling their customer service was a torture, we had to tell our story to four different people, and they only offered to change the sofa-bed. It was obvious this was no place to kids (adults will also suffer a great deal). We had to move to a hotel and asked for a refund (the entire stay was prepaid). They only mailed us formal replies, and never even considered partially refunding anything. Stayo are a bunch of crooks. Stay away at all costs.
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