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Verifizierte Bewertungen
Lage4.3
Ausstattung4.0
Service4.1
Sauberkeit4.3
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Gastnutzer
Standard-Zimmer (Doppelbett) (Sofabett)
Aufenthalt im Okt. 2024
Familie
1 Bewertungen
1.5/5
Gepostet am 18. Nov. 2024
Bin so unzufrieden mit der Unfreundlichkeit die Teller beim Frühstück waren alle dreckig mit Essensreste einfach nur wider lich ich möchte gerne mein Geld zurück
A1xa
Doppelzimmer
Aufenthalt im Nov. 2023
Single
3 Bewertungen
3.5/5
Gepostet am 26. Dez. 2023
Das Hotel hat eine schöne Lage, die Sauberkeit könnte jedoch besser sein, da es Staub gibt. Schade, dass das Parken nicht im Preis inbegriffen ist.
OriginaltextÜbersetzt von Google
Antwort der Unterkunft: Vielen Dank für Ihr Feedback. Wir entschuldigen uns, wenn Staub im Zimmer war, das entspricht nicht unserem üblichen Standard. Bitte kommen Sie wieder und besuchen Sie uns, wenn Sie wieder nach London reisen.
Luke
Doppelzimmer
Aufenthalt im Jan. 2025
Pärchen
2 Bewertungen
4.2/5
Sehr gut
Gepostet am 1. März 2025
My recent stay at the Holiday Inn Express London Excel was a thoroughly positive experience. If you're looking for a comfortable and convenient base, especially for events at the Excel Centre, this hotel is a great choice.
The rooms were clean, modern, and provided everything needed for a relaxing stay. I found the bed particularly comfortable, ensuring a good night's sleep. The hotel's location is ideal for accessing the Excel Centre, and the transport links made exploring the wider city easy.
One of the highlights of my stay was the breakfast. The selection was varied, and everything was fresh and, most importantly, tasty. It was a great way to start the day and provided plenty of fuel for a busy schedule.
Overall, the Holiday Inn Express London Excel offered excellent value for money. The friendly staff, comfortable accommodations, and delicious breakfast made for a very enjoyable stay. I would happily recommend this hotel to anyone visiting London, particularly those attending events at the Excel Centre.
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Antwort der Unterkunft: Thank you very much for having taken some of your precious time to share this fabulous review following your recent stay with us. We are absolutely thrilled to see that you had such a wonderful experience. We hope to have the pleasure of welcoming you back in the not too distant future, and in the meantime, wish you well.
Gastnutzer
Standardzimmer
Aufenthalt im Febr. 2025
Pärchen
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 22. März 2025
Had a fantastic stay at the Holiday Inn Express which was clean and tidy. The room was a good size with tea/coffee facilities, again clean and tidy with a comfortable bed. I’m glad I chose this hotel as it was in a great location and the DLR station was only a 2 minute walk away. So made it easy to get to the o2. Will definitely use this hotel again when visiting London 😉
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Antwort der Unterkunft: Thank you ever so much for having taken the time to share this fabulous review following your recent stay with us. I am delighted to see location was convenient for yourself with DLR and especially now with Elizabeth line journey to Central London only 25 minutes. I hope that the next time your travels take you to London you will choose to stay with us again.Guest Services Assistant
Anonymer Benutzer
Doppelzimmer
Aufenthalt im Apr. 2024
Familie
28 Bewertungen
3.7/5
Gepostet am 26. Mai 2024
Housekeeping have done but seems careless, staff either. It is not easy for you to go to the Custom House Station, but anyway it still near the cable car in Royal Docks.
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Antwort der Unterkunft: Thank you for your review, we are delighted that you had a good stay with us.Best wishes,Alp BaykalGuest Services Manager
Matt39
Standard-Zimmer (Doppelbett) (Sofabett)
Aufenthalt im Sept. 2024
Single
1 Bewertungen
4.7/5
Wunderbar
Gepostet am 19. Okt. 2024
I stayed for one night whilst working in London.
Great experience from friendly, speedy check in through to breakfast and online check out. The room was very quiet with really comfortable bed.
Lots of choices at breakfast and nice coffee.
Hotel is close enough to the DLR to make it suitable for accessing the wider city.
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Antwort der Unterkunft: Thank you for your feedback.
Gastnutzer
Standard-Zimmer (Doppelbett) (Sofabett)
Aufenthalt im Dez. 2024
Familie
1 Bewertungen
4.5/5
Großartig
Gepostet am 20. Jan. 2025
Good stay and good service.
There was no water bottles provided
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Antwort der Unterkunft: Dear Guest,Thank you very much for taking your time and sharing your feedback over recent stay at Holiday Inn Express London Excel. We are sorry to learn that we didn't provide you with the quality of service. At Holiday Inn Express London ExCeL we pursue our main goal, which is providing best experience possible towards every guest. We would like to apologise on this occasion we did not meet your expectations. I hope you can find it in you to giving us another shot at hosting your stay.Best Regards,Guest Services Assistant
KitKatKris
Barrierefreis Standard-Zimmer (Doppelbett)
Aufenthalt im Aug. 2024
Pärchen
3 Bewertungen
5.0/5
Hervorragend
Gepostet am 8. Sept. 2024
Lovely hotel and the perfect location for our trip.The colleagues were extremely attentive from reception and bar to restaurant and housekeeping they made every part of our stay a pleasant experience. Breakfast was delicious and a perfect way to start the day.
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Antwort der Unterkunft: Thank you for your feedback!
Gastnutzer
Zimmer mit zwei Einzelbetten
Aufenthalt im Jan. 2024
Reise mit Freunden
12 Bewertungen
4.5/5
Großartig
Gepostet am 11. Febr. 2024
Clean hotel with friendly efficient staff.
Location good for our show at O2 Arena
We stay every year for the show,but we both felt that the quality and standard has dropped on the cooked breakfast. The sausages are now poor quality, mushy texture with unpleasant aftertaste, and the hash browns were so oil soaked,and had the texture of cardboard. Everything was just lukewarm, not hot as it had been in previous years. On the plus side, two pancake machines have now been added, quick and easy to operate. We also ate in the restaurant the previous evening, but although the menu has improved, at 5pm (opening time for anything other than toasties or pizza) several items were 'out of stock ', including from the specials board!
The selected meals I would say were just okay, the standard of an average pub meal. Summing up, I would still stay here again, but would eat out for evening meal and sadly only have continental style breakfast, which is disappointing as the cooked breakfast was previously a highlight of the stay here!
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Antwort der Unterkunft: Dear 双床房,Thank you for choosing us again for your stay. I see that our breakfast and restaurant did not satisfy your expectations and therefore would like to apologize. We would like to take this review seriously and improve our food service as we strive for excellence for each and every stay. Hopefully, when you decide to stay with us again, this experience will be a thing in the past.Best Wishes,Alp BaykalGuest Services Manager
Sony0500
Standard-Zimmer (Doppelbett) (Sofabett)
Aufenthalt im Nov. 2024
Familie
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 16. Jan. 2025
Great hotel. Very nice locations and ambience of the hotel.
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Antwort der Unterkunft: Thank you very much for having taken some of your precious time to share this fabulous review following your recent stay with us. I am absolutely thrilled to see that you had such a wonderful experience. I hope to have the pleasure of welcoming you back in the not too distant future, and in the meantime, wish you wellGuest Services
HAOYA
Barrierefreis Standard-Zimmer (Doppelbett)
Aufenthalt im Dez. 2023
Business
4 Bewertungen
5.0/5
Hervorragend
Gepostet am 11. Jan. 2024
Easy to find. Have great views through the window; may see the sunset glow (see the pic posted) and the passing trains and aeroplanes.
Relatively quiet environment, with good soundproof decoration. Spacious rooms.
Friendly and helpful staff, quick response and considerate service. Special thumb-up to the front desk and the breakfast service.
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Antwort der Unterkunft: Thank you for your wonderful review. We're thrilled that you enjoyed your stay, especially the front desk and breakfast service. Your kind words mean a lot to us. We will add that amazing photo to our album :)
Gastnutzer
Barrierefreis Standard-Zimmer (Doppelbett)
Aufenthalt im Jan. 2025
Familie
1 Bewertungen
4.7/5
Wunderbar
Gepostet am 2. März 2025
The hotel was good and we thank Mr. Alp.
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Antwort der Unterkunft: Thank you very much for having taken some of your precious time to share this fabulous review following your recent stay with us. I am absolutely thrilled to see that you had such a wonderful experience, and rest assured your kind words have been shared and celebrated with the entire team, with a particular mention to Alp.
Gastnutzer
Barrierefreis Standard-Zimmer (Doppelbett)
Aufenthalt im Aug. 2024
Business
148 Bewertungen
4.0/5
Sehr gut
Gepostet am 27. Sept. 2024
Great hotel with friendly staff. Neat facilities and close to amenities
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Antwort der Unterkunft: Thank you so much for your feedback.
Gastnutzer
Doppelzimmer
Aufenthalt im Mai 2024
Pärchen
1 Bewertungen
3.2/5
Gepostet am 22. Juni 2024
Great location for event at excel but service was poor in the bar waiting for food took an hour to come and was cold
Übersetzen
Antwort der Unterkunft: Thank you for your review, unfortunately at busy times waiting time can be longer than usual. Please accept our apology.Best wishes,Alp BaykalGuest Services Manager
Gastnutzer
Standardzimmer
Aufenthalt im Mai 2024
Business
9 Bewertungen
3.7/5
Gepostet am 10. Juni 2024
The hotel is clean and has a good price/quality ratio.
Perfect location if you're traveling to LCY. If you want to go to London city center, it's okay at best.
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Antwort der Unterkunft: Thank you for your review, we are delighted that you had a good stay with us.Best wishes,Alp BaykalGuest Services Manager