Citadines Hotels in London

Aged facilities from the carpet to the lift, but the last straw was dusty bedsheets and pillows. I couldn’t sleep well but it was too late by the time we checked in. When we asked to change the sheets the next morning, it was only done after repeated reminders. I liked the rather convenient location with several cafes and stores just outside the hotel but the cleanliness of the hotel left much to be desired.

Das Zimmer war sehr modern und sauber. Hotelpersonal war sehr hilfreich und freundlich. Nur 7 Minuten zu Fuß nach Farringdon, die sehr gut gelegen war, um die Elizabeth Linie nach Heathrow zu fangen und 4 Minuten zu Fuß nach Barbican, wenn Sie die Untergrund nach der Stadt nehmen möchten. Ich würde jeden empfehlen, dieses Hotel zu betrachten, da es auch vernünftig bezahlt wurde.

I truly appreciate that your hotel provides rooms thoughtfully designed for guests with disabilities. However, I would kindly suggest being mindful when assigning these rooms to guests who may not require such specific accommodations unless specifically requested. I was assigned Room 131, which was a room with facilities for disable person, which was clean and well-kept, but I found the bathroom facilities disappointing. The shower had a curtain instead of the screen shown in the booking photos, the sink was set too low, and the toilet didn’t have a lid. This was inconvenient for me, as I prefer to close the lid after use—a habit I’ve developed since Covid. When I shared my concerns with the reception, they informed me that they couldn’t help directly and advised me to email their office. Although I did so, their response offered a room change but only if I could return to the hotel within a very short timeframe. Since I couldn’t manage that, I ended up staying in the same room with no further assistance. Overall, this experience was disappointing, and I expected better service from this hotel.

Very central, big hotel. free coffee in.lobby. This Citadines didnt include housekeeping unless it was paid extra. There was no mention anywhere of this in hotel description during booking. I was at a Citadines 1 week before in Tokyo and there they had a choice, both free. According to London reception.desk it.was.because these are *apartments* (but so were the Tokyo ones) and they told TRIP.com didnt provide all info and they were not responsible. I was asked to leave a review on Citadines where I mentioned this issue to receive a very 'defensive' reply of reception manager after a few minutes. Its not a super big deal but the way London staff handled things is not like one would hope: very defensive and not very nice honestly.

Schöne Servicewohnung, ich war hier für 10 Tage. Die Lage der Wohnung ist sehr sicher, ruhig und praktisch. In der Nähe gibt es viele gute Restaurants, Cafés, Geschäfte, Bäckereien, Supermärkte und Buchhandlungen, alle innerhalb von 5 Minuten zu Fuß. Es ist 10 Gehminuten vom Bahnhof Ange der schwarzen Linie entfernt. Alle an der Rezeption sind super freundlich und hilfsbereit. Ich werde beim nächsten Mal wieder hier übernachten.