Country Inn & Suites by Radisson, BWI Airport (Baltimore), MD

Ich kam gegen 23:40 Uhr im BWI an und beeilte mich, den Shuttle vom Hotel aus anzurufen, da sie mich früher informierten, dass ich, wenn ich nicht bis Mitternacht anrufe, würde? sei allein, um zum Hotel zu fahren. Ich war gestresst, da es das erste Mal war, dass ich alleine reiste. Ich habe sie um 23:50 Uhr angerufen, wow!! aber viel Zeit vor 12:00 Uhr. Also dachte ich, erst haben sie mich in die Warteschleife gelegt... dann aufgelegt, nächster Anruf... Keine Antwort und aufgelegt. Jetzt spaziere ich. Endlich kommt ein Shuttle in ...15-20 Minuten huhhhh?? Also stehe ich um Mitternacht alleine da (eine 55-jährige Frau) Eine halbe Stunde vergeht... Ich rufe wieder im Hotel an und es ist nicht leicht, jemanden zu beantworten. Oh, das Shuttle wurde voll, mir wurde gesagt, dass sie noch eins schicken müssen, WIRKLICH noch 15 Minuten ohne Shuttle, eine halbe Stunde später sehe ich das Shuttle, hier kommt es... und fliegt direkt an mir vorbei, während ich STOP schreie!! Sie geht herum, 10 Minuten später ist sie endlich um 1:15 Uhr hier und sagt dann, sie sei dort gewesen. Sie sagten ihr, TÜR 15, ich sagte, ich sei bei STANDORT 15. Wahnsinnig, bevor ich überhaupt im Hotel ankam, als ich dort war..eine Kühlbox voller Limonaden zu kaufen und keine DIÄT-Limonade..ich gehe ins Bett. Keine Decke? Nur Laken Mir war kalt, also ging ich zur Rezeption, um nach einer Decke zu fragen. Entschuldigung, dass sie eingesperrt sind, hier sind noch ein paar Laken. Der Fairness halber schienen sie sehr knapp besetzt zu sein. und das Zimmer war sauber, aber den Preis nicht wert?

I do not know where to begin. It was the worst experience I ever had as a customer who is just looking to check into a hotel that I have booked. First, I arrived at the hotel around 7 PM EST. There I went to the front desk where I was supposed to check in without any problem. Instead, lady in the front desk told me that my reservation was cancelled due to my card being declined. But also that they do not have any more rooms left? Are you kidding? Let me tell you this. I have never received any notification from Trip app nor got any email about issue with card. And when I checked my bank account it literally shows that purchase was not pending but completed. I work at a credit card agency so I should know this better. When I showed the lady in the front that my card was charged with no issue and never refunded or declined she decides to call someone and comes back saying she DOES have a room? Like how does this make sense? So they magically make rooms be available? I have a gut feeling that she was being ****** against us (Asian) thinking that as travellers we can't speak English well and does not know alot of how things are like in US. Hey guess what? I've been living in the US for more than 17 years haha. That was the worst experience of my life hope no one else gets treated this way.

Amazing experience, very clean and perfect hotel for anyone. The front desk people were amazing and very helpful!

They initially put us in a room that already had people in it, which wasn't great. They corrected their mistake, but the property is unimpressive. Scratchy sheets. Unimpressive breakfast. Okay for a night near the airport, but could be better for the money.

Staff was busy with being sold out night before and service running behind service but they got us our room in a timely manner. Other then the rather small sized pillows provided, everything was very good.

I had two issues, both minor, but aggravating. First, I called to ask about “park and fly” and the desk person was very helpful in explaining it, but failed to mention that you need to book it online to secure a spot. Since I did not know that, I found out that they were full and the service was not available. HOWEVER, they told me a bout a very convenient “park and fly” operation across the street, so kudos to the staff for that. The second issue was the TV - the remote did not work at all. I could not find the switch to turn the TV on, but the deck clerk came to the room to verify that the TV was not functioning so I could get a discount, and happened to find a power button on the back. That got the TV working, but the remote never did. I did not press that problem. So, high marks to the staff.

Rooms felt cold and no welcoming. The bathroom wasnt clean, alot of hair Looks like the hotel has gone downhill, maybe its under new management. The plus side is the staff is very friendly !

Very limited breakfast options, like they were out of everything. Keys to room kept needing to be reprogrammed. Lights in room flickered.

We chose the property by its location, shuttle service to BWI, and positive experiences at other Radisson properties. Radisson properties have nice furnishings and finishes that are welcoming and clean. The service from the Front Desk was superlative! When faced with a late-arriving shuttle driver and 6 traveling patrons who had early flights to catch, the manager was courteous, friendly, and reassuring. She made a point of contacting the driver when it seemed he should truly have already arrived. She never shared the issue-- to uphold the driver's credibility, but all was quickly resolved, and all arrived at the airport in good time. We tipped the driver ($40 total) so that he could truly know his service was appreciated, needed, and valued even when early calls affect his lifestyle, cost him gas, etc., to be there!