Mercure Leicester the Grand Hotel

frequent visitor here and you can tell that the staff have been trained to look after people the way they should be. Will visit again. Within walking distance of everything including the Railway station and Nightclubs shopping etc. helpful staff

We booked the Mercure Hotel in February as a drop off point for 3 days break at Easter on route to the South from Durham so I could see the Space Centre, Richard 3 centre etc. we arrived to find the hotel closed and under renovation. Staff produced an email showing the booking had been cancelled - however a search of my mails which I check closely every day and a full check of deleted emails showed I had not received any communication!. At this point the staff took over and were absolutely superb. The General Manager talked with us - lovely guy, and assured us they would help. We were brought coffee and then given an option of alternative hotels. The service was second to non!. It was sad we couldn’t stay as the hotel looked beautiful!. A special mention to Tobias who went above and beyond in booking another place for us and then actually going there with us to assist!. Couldn’t fault them turning a major disaster into a pleasant experience!.

I had cancelled my previous venue due to Covid but when I found out The Mercure Hotel was free on my wedding date, I couldn’t resist booking the venue. I can honestly say I haven’t regretted it since. I hired the Kings Room and came down from the balcony, which felt like a fairy tale story come to life. The venue looks phenomenal, where we got endless compliments from our family and friends, where they stated the venue was amazing. The team at The Mercure Hotel were hands on and helped us out throughout the event, so a big thank you for hosting our wedding. Thank you! Gagandip xx

Staff were very friendly and accommodating. Staff provided me with hot water for my coffee whilst I was doing my security training. Overall, I would recommend staying at this hotel as it is very clean.

I have been to the Grand many times over the years. Always a great do. This year's Christmas party was no different. Food was hot, service good. We were a little fiesty. Hope you will have us back next year..., 😊...

I visited the hotel around 9pm after spending a lovely evening in a nearby Restaurant with my Mother and Aunty. We decided to finish the evening off with a nightcap and were challenged by a Man behind Reception who rudely asked us what we were doing. We were informed that the hotel is only open to Residents and Christmas Parties. We were refused a drink and told to leave with a 90 year old and a 86 year old lady to wait for our taxi on the street in the pouring rain. After protesting were allowed to sit in the Reception area. I asked for the Head Office address which was declined. I approached the Reception desk again and the Duty Manager was called via a walky talky and appeared 5 minutes later. I recounted my experience and complained about the Man behind the desk wanting to remove us on to the street. He explained all facilities were closed to non residents and I have have since found out that the hotel is being used for ayslum seekers which they should have told us in the first place. Appalling to see once a Grand Hotel hit rocket bottom, You dont deserve any business and I hope you close permantly. Claire Pettit

我們在這家酒店住過幾次，主要是因為它的位置好，位於市中心。辦理入住手續時，前台接待認出我們上次曾在這裏住過，而且基於我們上次入住時碰到問題（淋浴不能使用），就為我們免費升級到擁有特權才能享受的房間。我們得到了一個可愛而寬敞的升級房間，同時我們也注意到前台接待處的酒吧和大堂區域都有了很大的改進。這家酒店幾年前看起來比較老舊了，但正經歷着按照嚴格計劃進行的翻新。

我們昇級到了特權房間，但是是一個非常髒的很差的房間。房間前面的圖畫也不見了。窗戶也非常臟，看起來很久沒有清洗了。在地板上還留有以前房客的食物碎屑。我可以繼續住在這裏，但是不會裝作毫不在意，但是對於這裏的員工來說是不一樣的。千萬不要住在這家酒店。

我們升級到了特權房間，但是是一個非常臟的很差的房間。房間前面的圖畫也不見了。窗户也非常臟，看起來很久沒有清洗了。在地板上還留有以前房客的食物碎屑。我可以繼續住在這裏，但是不會裝作毫不在意，但是對於這裏的員工來説是不一樣的。千萬不要住在這家酒店。