GGastnutzerI recently enjoyed a fantastic stay at the Courtyard by Marriott Nagoya Hotel, and I want to highlight some exceptional service that made our visit memorable.
Thoughtful Amenities
The welcome ice cream for my sons was a delightful surprise. It was a thoughtful gesture that made them feel special and added to our overall positive experience.
Duty Manager Mr. Andei Ho
One standout moment of our visit was when Mr. Andei Ho, the Duty Manager, came to assist us during one of our evenings at the hotel. Being a Hongkonger himself, he made us feel right at home. When we returned from a day out and needed to store some belongings at the concierge, Mr. Andei approached us and warmly communicated in Cantonese. His friendly demeanor and willingness to help truly made us feel welcomed.
Proactive Assistance
After our check-out, Mr. Andei noticed us trying to call an Uber in the lobby and proactively offered to help by calling a taxi instead. Given that we had too much luggage, he went above and beyond by marking the pick-up and drop-off locations for us at the Airport Express Station, ensuring a smooth departure. One day, he saw us waiting outside for a taxi and proactively asked a colleague to come over and see if we needed help calling a taxi.
Housekeeping
I would also like to commend the housekeeping team for their outstanding work. They kept our room impeccably clean and tidy throughout our stay, greatly contributing to our comfort.
Summary
In summary, my experience at the Courtyard by Marriott Nagoya was fantastic, thanks to the outstanding service from Mr. Andei Ho and the entire staff, including the diligent housekeeping team. I highly recommend this hotel for anyone visiting the area, and I look forward to returning in the future!
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