We have stayed here many many times and usually I have no complaints, however this time there were a few things I was not happy with. First, we ran out of toilet paper so I called housekeeping. There was no answer so I called the front desk and was put on hold without anyone even saying anything. After about 5 mins someone answered. I asked to be brought toilet paper. I was told there was no housekeeping and I would have to come get it. It was 9am, check out is 11am so how is there no housekeeping? I opened my door to go get toilet paper and there was housekeeping cleaning the room next door. Second, the noise level was insane, I know this isn’t something thats necessarily the hotels fault, but it was annoying. There were kids playing red light green light in the hallway for hours. They were running and screaming. My kids woke up a few times to ask what was going on. And lastly, the pool had soooo much chlorine. The water was cloudy and white from all the chemicals and the pool area was not very well cleaned. So sad as we really used to enjoy this hotel.
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