Orange Hotel (Kunshan Vientiane Hui Branch) Bewertungen

Disappointing Service at Orange Hotel After a Promising Start My anticipation was high for my stay at Orange Hotel, following a delightful experience at their sister property, Citigo, in Xi'an. The hotel's design and aesthetic initially impressed me, promising a blend of comfort and style that seemed perfect for both leisure and business travel. However, the service failed to meet the expectations set by its sister hotel, leading to a series of disappointing encounters. 1. Sleep quality is important for travelers, and after a restless first night, I approached the front desk to request a room change. Despite my willingness to compromise on amenities or pay a difference, I was immediately met with a refusal, citing full occupancy. This was perplexing, especially since room availability was still shown online. The lack of effort to accommodate a simple request was disheartening. 2. The housekeeping service was below par. After requesting my room to be cleaned, I returned to find my used tea cup unwashed and the bed linens unchanged, a basic expectation of cleanliness and comfort not met. 3. The absence of air conditioning control during the night was particularly troubling. Despite expressing discomfort with the heat and inquiring for a solution, I was told the system was centrally controlled to emit warm air due to the cold weather outside. The lack of regard for individual guest preferences and the unwillingness to find a solution resulted in a sleepless and uncomfortable night. 4. Interactions with the front desk were marked by a mechanical and unfriendly demeanor, vastly different from the warm hospitality I anticipated. It seemed as if guests were more of a bother than valued patrons, with staff appearing disinterested in providing any assistance beyond basic check-in and check-out procedures. In conclusion, while Orange Hotel excels in its aesthetic appeal, the service significantly tarnishes the overall experience. The lack of attention to guest comfort and the unwillingness to address concerns make it difficult to recommend this hotel. It's a reminder that good design cannot compensate for poor service, and hospitality should always be a priority.

Very new Hotel, location just opposite of shopping mall. It easy to get Taxi to get around, also not too far away from Kunshan South.

manyi

小而全的酒店：小小的房間做了衞浴乾濕分離，有小度幫忙開關電視、關燈拉窗簾。小小的健身房，力量有氧都可以滿足。要特別表揚一下小小的餐廳，蛋餅和甜湯是絕配，一口氣喝了兩碗甜湯四張蛋餅，滿足的早午餐。餐廳的叔叔阿姨沒有過多浮誇寒暄，但兢兢業業，有求必應，對於我這種i人覺得很舒適。

房間住起來特別乾淨整潔，特別好，非常有禮貌，住起來也很舒適，房間很大，非常不錯，真的很好，很喜歡呢，很滿意哦，特別推薦，下次我還想再住哦，非常的好，真的很不錯，特別好，很喜歡，推薦下次我還想再住 特別滿意

房間關鍵衞生，出行方便，服務周到，關鍵床頭燈設計很棒，值得推薦

①環境衞生非常乾淨整潔！ ②桔子人服務態度超級貼心，温暖！ ③現代的裝修風格特別喜歡！ ④讓我感動的事：免費洗衣服還幫你送回酒店！你叫的餐不僅可以在一樓大廳使用，他還有機器人可以幫你送到房間的服務！ ⑤超級棒一次體驗！下次還來！

房間乾淨舒適，還提供貼心糖果和小餅乾等。讓人每天都有愉快的心情。服務也很親切，下次仍會選擇入住。

窗外夜景很好看

哎呀，真倒黴，這次的房間有點不理想呢。下次咱們得找個更好的房間。

非常舒服 非常滿意

房間還算乾淨，前台服務人員很有禮貌，早餐🥣還可以，雖然品種不多，大堂還有喝到免費的現磨咖啡以及免費茶水。可惜的是，酒店是與其他樓層的辦公室/ 工作室同時使用兩部電梯🛗，上班時間人員來往頻繁，對住客頂不方便的

先説説好滴方面：首次體驗桔子酒店，儘管房間面積不大，但衞生間很大，電視機超大，小度語音控制很方便，入住和退房很快捷，大堂布置很符合當下人們追求放鬆、小聚的特點。入住時還送了小孩子一包小零食。布草質量很好。早餐品種豐富，還有特色麪檔，很贊！另外有洗衣機和烘乾機，這真的很解放雙手。地理位置也很棒，就在萬象城對面，吃飯購物很方便。 再説説需要改進的：窗户無法完全閉合，因此對於高樓層來説風噪總會影響環境體驗。最嚴重的就是蟲控！不知道為啥我們這間22樓客房的衞生間很多螞蟻，難道是因為餐廳也在這樓嗎？希望品牌方好好注意衞生質量，不要自砸招牌呀！

服務超級好,酒店很新也很乾淨,位置方便