Orange Hotel (Kunshan Vientiane Hui Branch)

Disappointing Service at Orange Hotel After a Promising Start My anticipation was high for my stay at Orange Hotel, following a delightful experience at their sister property, Citigo, in Xi'an. The hotel's design and aesthetic initially impressed me, promising a blend of comfort and style that seemed perfect for both leisure and business travel. However, the service failed to meet the expectations set by its sister hotel, leading to a series of disappointing encounters. 1. Sleep quality is important for travelers, and after a restless first night, I approached the front desk to request a room change. Despite my willingness to compromise on amenities or pay a difference, I was immediately met with a refusal, citing full occupancy. This was perplexing, especially since room availability was still shown online. The lack of effort to accommodate a simple request was disheartening. 2. The housekeeping service was below par. After requesting my room to be cleaned, I returned to find my used tea cup unwashed and the bed linens unchanged, a basic expectation of cleanliness and comfort not met. 3. The absence of air conditioning control during the night was particularly troubling. Despite expressing discomfort with the heat and inquiring for a solution, I was told the system was centrally controlled to emit warm air due to the cold weather outside. The lack of regard for individual guest preferences and the unwillingness to find a solution resulted in a sleepless and uncomfortable night. 4. Interactions with the front desk were marked by a mechanical and unfriendly demeanor, vastly different from the warm hospitality I anticipated. It seemed as if guests were more of a bother than valued patrons, with staff appearing disinterested in providing any assistance beyond basic check-in and check-out procedures. In conclusion, while Orange Hotel excels in its aesthetic appeal, the service significantly tarnishes the overall experience. The lack of attention to guest comfort and the unwillingness to address concerns make it difficult to recommend this hotel. It's a reminder that good design cannot compensate for poor service, and hospitality should always be a priority.

Very new Hotel, location just opposite of shopping mall. It easy to get Taxi to get around, also not too far away from Kunshan South.

床品舒適，衞生間寬敞乾淨，風格簡約，需要的都有且精，無用的裝飾都剔除，非常符合我的生活哲學。住多了洲際、萬豪，初入桔子，未必有乍見之歡，但是絕對久處不厭！

非常好的一次入住體驗，一家三口入住酒店，免費升級了房間，贈送了早餐，房間裏智能馬桶，投屏電視，乾濕分離，感覺不錯，早餐比較豐盛，實惠，有現下的餛飩麪條等，品種挺多，少了些花裏胡哨，多了些實惠。健身房也是免費使用，鍛鍊很方便。另外提一下打掃的阿姨，人真的很好，收拾的乾淨衞生，知道我們是三個人主動多給拖鞋等各種配置，飲料和水也要多給幾瓶，還説不夠了就要，都是免費，感覺非常温馨 下次再來崑山，一定還會選擇這家桔子酒店

遲到的評論，帶女朋友到崑山來看朋友，順便小息，選了這家酒店，位置很不錯，中環快速路旁，對面是萬象城，連接城西和老城，着實不錯。 品牌酒店，服務沒得説，還給升了房，停車什麼的也都很便捷，早餐也特別好，因為在高處，看着周邊風景，吃着可口的早餐，很是愜意。 房間很大，設施也很新，不錯的，電視特別棒，很符合時下年輕人的需求，歡迎水果也很不錯。 外賣選擇也很多，機器人送至門口，很方便，也很貼心。 前台的服務人員非常熱情，特別感謝一下，不管是早班還是晚班的人員都非常的nice，時間有點長了，名字或許模糊了，但非常認可你們的服務和態度，感謝你們的幫助，下次還會來入住。

酒店位於熱鬧的萬象滙對面，吃飯逛街都很熱鬧，停車很方便，上面地下都能停，房間很乾凈，桔子的味道很清新，前台還送了早餐，服務很好很熱情，房間樓層很高，對面景色很美，房間很安靜，不吵，早餐很豐富，性價比更高

免費升級了房間，房間超級大，雖然房間正對着走廊但是一點也不吵，隔音效果特別棒。喜歡吃桔子酒店的軟糖，前台小姐姐多給了好多。早餐也超級棒，餐廳環境很棒，早餐種類豐富，很好吃。

感謝桔子酒店，離店還送了兩袋小零食 早餐味道不錯，很精緻，水果超級多 房間的床很舒服，忘記拍了，入住環境舒服… 洗漱用品都是帶桔子味的～我蠻喜歡的～ 我們半夜到酒店，一進門就看到迎賓水果和小蛋糕…很用心～

酒店很新，設施好。前台很熱心，除夕入住給免費升級了大房間。旁邊步行5分鐘就是萬象城，吃穿用的都有，很方便。停車位也很多，適合商務、旅遊、休閑出行需要。同為桔子酒店，之後在廈門中山路入住的桔子酒店簡直天差地別，廈門的酒店設施老舊落後，拉低了我對桔子的印象！