First Group Knysna River Club

A lovely little resort tucked away from the hustle of the city centre. A nice place to take young children as it is safe for them to play there. Personally I found the chalets too on top of each other, I like to have more space between myself and neighbours, but thats just my preference.

This was my second stay at Knysna River Club at the lagoon chalet. Unfortunately this trip was let down by the service, which was impeccable the first time. We arrived at 2pm, which is stated check in time, and were told that the chalet wasn’t ready yet and still being cleaned. I asked if we could at least unpack the cold items we had into the fridge, and although this was communicated to the cleaning staff, we still had to wait about half an hour to do so. We sat outside on the veranda for at least an hour before we could check in. The second day we received a call to ask if we’d like the chalet cleaned, which we accepted. Day 3 nobody called or came around, so after midday I went to the office and was given the rather abrupt excuse that “we have had a lot of check outs today” and that they’d be along later. The lady eventually came to clean around 2pm. Day 4 we watered until nearly 3:30pm in the afternoon with the same excuse when I called the office. That day the lady cleaned closer to 4:30pm. This is not acceptable service to your clients that are still staying at the resort, and the management should be hiring additional staff to meet seasonal demand. As other reviewers have mentioned, there is nothing available in terms of little lamps during loadshedding or the special light bulbs that you can buy that run during these times. Loadshedding has been going on for years, there’s no excuse for not making provision for this. Other than that, these are beautiful chalets right on the riverfront and so peaceful. It was truly disappointing that this second experience was let down by something as simple as service.

We enjoyed our stay very much. We stayed in an upstairs-apartment with a nice view. The staff at the reception even helped us to get the goods back which we forgot at the resort, by making the parcel ready for the Courier Guy to pick up.

We completely enjoy the place. There's space inside the logement, and the nature around give you a feeling to don't have a lot of neighbors. We also appreciate all the extra activities from canoeing to the mini-golf

A definate must visit. The entire unit is stunning - from the lounge, kitchen, bathroom to bedroom. Big comfortable bed, you can bath or shower. Kitchen is well equiped. Braai facility on stoep with outside furniture. Parking next to unit. Swimming pool and games room on property and shops are very close.

Lake view way better and more private. The garden view is not really garden view, no garden. It felt a bit cramp, facilities advertised was not available at required times ie. No boat ride available, jacuzzi unavailable from 6pm (we preferred jacuzzi at night), jacuzzi not included in price and not private from other guests. The unit is beautiful but we found blinds and corners with dust mites and spider webs. The game room had mattresses standing around. Guest in chalet opposite could look straight into your room.

Thank you for a very welcoming stay. We would like to commend you for your service excellence, right from the day we made the booking up to the day we left, we received first class service. Thank you for going the extra mile for us. We would definitely recommend your establishment. Friendly service, beautiful premises, clean and safe. Keep up the good work!

Thanks to the staff for making our stay a pleasant one especially the front desk and cleaning staff.Keep up with the good work the facilities was excellent also the views of the river which is breathtaking.

Lovely location and staff...however check the location and view of your chalet, and also if it is a refurbished chalet or one of the older ones...we were disappointed to find out that the restaurant and pub closed in Januray - we stayed for Easter Weekend and werent advised prior to arriving..there are facilities and activites but no kids programme and just lacked in atmosphere and what we were expecting...