We informed them we would be arriving late on Saturday night, and they said we had until midnight. We arrived at 11:10 pm, after driving 10 hours. We were tired, but understood that things happen. The person at the front desk was the only one there and insisted that there was no one else available to help her figure out the problem with the computer. She ran my card twice, and it charged the $50 deposit twice, and as of Thursday, it is still showing on my credit card. It took an hour for her to finally get us keys to our room - and this is a management thing, not the fault of the person at the front desk, because she was obviously not trained properly, so not her fault. The next day, because we didn't even get to bed until well after 1:00 am, we didn't get to breakfast until 9:45 am. I understand that breakfast is over at 10 am, but that doesn't mean there shouldn't be a full spread, even at that time. There was no juice, no napkins, and they got rid of the coffee right at 10 instead of leaving it for a while. The manager said they would waive the resort fee, which was $40, but again, I'm still waiting almost a week later for the two deposit charges to drop off my card. At checkout I was informed that almost everyone is new due to new owners, but I'm still not impressed. Do not recommend.
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