Anemos Suites by Estia

Das erste, was ich auf dem Grundstück sah, war eine riesige Kakerlake. Der Mann, der mich sehr nett eingecheckt hat und mir gesagt hat, dass es im Hotel einen Ort gibt, an dem man Getränke kaufen kann. Am Morgen fiel es mir schwer, an der Rezeption jemanden zu finden, der mir helfen konnte. Irgendwann kam eine Frau, die kein Englisch sprach. Ein zufälliger Gast übersetzte, dass es für mich weder Kaffee noch Wasser zum Kaufen gab. Sehr schlechte Stimmung hier. Die Dusche sah schmutzig aus. Dieser Ort sieht überhaupt nicht so aus wie auf den Fotos.

It’s good to stay with reasonable rate. No complaints on room, location. Just 15 mins from the airport. Working distance from a beach. The kitchenette can be better such as frying pan or pot.

We chose Anemos Suites as we were looking for somewhere self-catering at the end of a month in various parts of Greece. We stayed in "suite" 302 titled "Sea Horse". The room was quite spacious but there were very limited kitchen supplies. Only 3 of everything supplied (bowls, glasses etc), one burner that you plug in, kettle, sandwich toaster, one saucepan, milk pan, frypan, no microwave. We never made any meals or even a cup of tea here! They had a restaurant on site and the meal the night we arrived was tasty enough, but my husband got food poisoning from the club sandwich that night. A better dining alternative is down the end of the lane near the beach at the News Seaside Bar Restaurant where I had the best club sandwich and chips in Greece! On the second day (our first morning there, and my birthday) I attempted to have a shower but the water was cold. My husband then realised the bathroom was flooding not in the shower cubicle but bubbling up in the middle of the bathroom behind me where I hadn’t noticed. By the time he warned me and I turned it off, it was flooding out into the living area. We managed to move my suitcase just in time. We reported it but there was no-one around that morning that spoke much English. They understood enough to send the cleaner over to mop up the water and she somehow fixed the blockage, however the water was still cold so we couldn’t shower. We tried to communicate with the staff about when the hot water would be fixed but were instead handed a breakfast menu. When we asked to see the manager we were told only "later". After wasting a couple of hours that morning trying to resolve things (including calling our travel agent who also contacted the manager) we ended up having a sponge wash and went out to start our day. By the time we left (around 11am) someone who spoke English had arrived and he was able to tell me that a plumber would be there later that afternoon. He also gave us directions to find a doctor as my husband had developed an infection in his leg and needed antibiotics. So he at least was helpful. After returning late afternoon, I asked if we could have a replacement bathmat and hand towel as they were still soaking wet from the flooding. The elderly Greek owners started arguing with each other in Greek and then the woman argued with me saying “tomorrow” as in they were only due to replace the towels tomorrow. I think she also wanted payment for changing them earlier. I tried to explain about our room flooding but she couldn’t understand. I said they should be compensating us with a free breakfast or drinks not arguing about replacing a couple of towels, and said we would give them a bad review. There was a worker there who spoke good English (we had interacted with him the evening before) but instead of interpreting what we were saying he just went and sat at the check in desk and didn’t want to get involved. I gave up and 5 minutes later the elderly Greek lady came to our room with two towel

Great value for money for families with a pool and short walking distance to the beach. The trade off is that the room standard could be better, but it works. There may also be some noise from other guests that use the pool, even at night.

Love our stay hear, rooms are spacious, modern and clean and most have a sea view. Close to airport (8 mins drive) and another 5 mins to Heraklion centre, the location is perfect between beach and city. Service is exceptional, nothing was too much trouble. There is ample parking for cars. This is a lovely hotel, well maintained with on onsite restaurant. Daily room clean, we couldn’t have asked for me. Would definitely stay here again and highly recommend.

Our flight has been delayed for 3 hours and there was no problem to check-in in the middle of the night. There was everything we needed in the room: forks, knives,.spoons, plates etc. There was a nice opportunity to eat on the balcony with sea view. Staff is amazing. Food is delicious. Prices are low. Close to the beach and bus stop to Heraklion. There is a mini market and car rentals next to the Estia apar**ent. 5 km from Heraklion Airport. Perfect for kids. There is a swimming pool and kids playground next to the restaurant. One of the best stay that we had on booking. Thank you very much for everything. We already miss your hospitality and weather.

We wanted to stay near airport as we arrived late night so this was perfect. There’s a bus stop outside so you can easily get to the airport or the centre of Heraklion. Nice sandy beach just a 3 minute walk from your room. Nice pool area, good loungers though it’s maybe a little smaller than it appears in the photos. The apar**ent was clean, spacious, good bathroom and we had 2 balconies though they were a little small. Very friendly owner. We had a very nice meal one night in the on-site restaurant, it was a surprise as often hotel restaurants can be very bland.

The hotel overall is not bad but there are plenty of things that require the attention of the management: 1) Hot water - almost none in the evening hours and basically almost no water coming out of the shower 2) The towels are not really clean 3) There is no privacy at all on the balcony. For instance, when i go to the balcony, everyone is staring at me, there should be at least a tent or something that will hide the guest from the others

I had a lovely overnight at Anemos Suite. Quiet and pleasant with easy access to the beach it was the ideal point of arrival for my time in Crete. Yiorgos, the manager, is very pleasant and helpful. Highly recommended if you're coming in from the Heraklion airport. It's just a short drive and you are out of the hustle and bustle of the city so no need to worry about traffic or transport. I was easily able to make connections to the rest of Crete from here.